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Business Profile

Towing Company

Downtown Boston Towing

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/08/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Sunday December 4, 2022 I called Downtown Boston Towing at 5:18 PM requesting a tow truck from ***************. to Dorchester, MA. They texted me a link for information to give me an estimate, which I did, for $195. I gave them my card info, and they took out the money, and told me the time estimate was 40 minutes for a truck to get there. At 6:05 (50 minutes later) I received a call from the tow truck driver asking for more information, and he informed me Downtown Boston Towing (DBT) did not contact him until just then, but estimated he would be there to tow me in 40 minutes. I then called DBT to complain and ask for a refund, and was hung up on by three different customer service representatives. At 7:02 I called the tow truck driver again to see where he was, and I was told that DBT never sent him payment, so he was not coming to tow me. I then called DBT again to complain and seek a refund, and was told I had to talk to a supervisor Monday morning. The tow truck never came, and after 2.5 hours of sitting in my car in the dead of winter with an engine that was consistently overheating and smoking, I was forced to risk my life by driving the car to the Dorchester mechanic myself. I called this morning, at the time they requested I call, and their phone system is turned off.

    Customer Answer

    Date: 12/19/2022

    I have not heard from the business in response to my complaint.  They have igngored me co platelet.

Downtown Boston Towing is NOT a BBB Accredited Business.

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