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Business Profile

Training Programs

Teaching House Incorporated

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Training Programs.

Complaints

This profile includes complaints for Teaching House Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Teaching House Incorporated has 15 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Teaching House Incorporated

      1 S Market St Ste 4136 Boston, MA 02109-6171

    • Teaching House Incorporated

      1197 Peachtree St NE Atlanta, GA 30361-3502

    • Teaching House Incorporated

      255 Duffield St Brooklyn, NY 11201-5302

    • Teaching House Incorporated

      1050 17th St Ste A300 Denver, CO 80265-2003

    • Teaching House Incorporated

      4001 W Mcnichols Rd Reno Hall Detroit, MI 48221-3038

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/27/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am attempting to receive an amicable refund, with nullification of the attached agreement. No services were rendered, so they have not earned their wages. As such, I only request good customer service and for the funds to be returned.

      Customer Answer

      Date: 01/07/2024

      I have not heard from the business in response to my complaint.

      Business Response

      Date: 01/09/2024

      The following communication has been sent to the student regarding their request for refund. The date for program withdrawal to be eligible for refund is 10 business days as indicated on the enrollment agreement (which was signed by the student). 


      The student had withdrawn from the ***** program on December 22 2023. The program started on January 5, ****. There are two national holidays (Christmas December 25, 2023 and New Years January 1 ****) which the schools are closed and staff are not working. Therefore, there are only 8 business ahead of the course. This confirms that the student is not eligible for a refund based on the signed enrollment agreements.
      However, Teaching House has extended a refund for the tuition portion of the program ($2,195). 
      The student has agreed to the above refund and has signed the refund confirmation letter.



      From: *********************** TH
      Sent: Tuesday, January 9, **** 9:52 AM
      To: **************** <****************>
      Subject: ***** online EST January 5 part-time extensive

      Good morning *****,

      I hope you are doing well. I am contacting regarding your recent withdrawal from the ***** course set to start on January 5, ****.

      As you can imagine, ahead of a new course starting and the holidays, we received your withdrawal request all within a short period of time. The standard notice of withdrawal to be eligible for a refund is 10 business days or more ahead of the commencement of a course.

      As your request had come in just before the holidays, our team had reviewed the calendar and confirmed that your withdrawal request had fallen within less than 10 business days considering the Christmas and New Year national holidays. 

      Considering this, it is expectational that we have two national holidays throughout the year so close together. Teaching House will make an expectation in this case and extend the refund for the tuition of the program ($2,195) not including the $200 registration fee (non-refundable).
      Our administrative team will send a refund withdrawal letter via email for your confirmation. The refund will be returned to the original payment method.
      Should you have any questions, please feel free to let us know.
      Thank you,
      **********************;

      Customer Answer

      Date: 01/10/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ***************************

    Teaching House Incorporated is NOT a BBB Accredited Business.

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