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Business Profile

Tutoring

StudyPoint , Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tutoring.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/08/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The customer service here is terrible. I had a poor experience with my ******************************. I mentioned to my program manager, ****, that I wanted to switch tutors and I never received a response. Eventually I got fed up with the lack of communication and customer service from the program manager and decided to cancel the program. My program manager, ****, was very rude and unprofessional (see the emails attached). When I called to report ****, the person that I spoke to, ***, was just as unpleasant as ****. Your company needs to work on treating customers with respect and providing better communication when an issue arises. If a customer has a poor experience than APOLOGIZE for that experience---don't respond in a flippant and sarcastic manner. And teach your program managers to take responsibility for their shortcomings. I am requesting a refund and **** mentioned that my refund has been processed. However, she failed to tell me how long it will take or to provide any additional information. Nor did she bother to ask why I was unhappy with the program. She just brushed me off and became dismissive and abrasive. Due to her lack of communication and rudeness and my poor experience with *********--I am canceling my service.

    Business Response

    Date: 04/11/2024

    Hi ******, We appreciate the opportunity to learn and improve with your feedback. I'm glad that we were able to come to a resolution and would love the opportunity to do better in the future. The remaining balance of your refund is processing and should be visible in your account within the next several days. We wish you success in your continued journey toward learning Spanish. Please reach out to ***** directly should you have any ***************. 

    Customer Answer

    Date: 04/11/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    ***************************

StudyPoint , Inc is NOT a BBB Accredited Business.

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