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Business Profile

Veterinarian

PetMedic Urgent Care

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Veterinarian.

Complaints

This profile includes complaints for PetMedic Urgent Care's headquarters and its corporate-owned locations. To view all corporate locations, see

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PetMedic Urgent Care has 14 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/07/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We were refused service by PetMedic in ************, ** on Monday evening at 7:30pm. There hours were till 8pm and we had an urgent need for a examination. They said since they close in 30 mins I need to go somewhere else. This is an Urgent Care facility and this was very urgent. We felt disrespected, wasn't sure if it was because we are gay or what.

    • Initial Complaint

      Date:10/15/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 9, 2023 I took my Persian cat ****** (2.7) years old to PetMedic in *********, ** . Dr. **************** evaluated him and said he needed surgery for a blocked urinary tract. Which he was there 2 weeks prior for UTI symptoms, which they found nothing from urine culture. Her bed side manner is totally unprofessional and she could of cared less that my cat died during surgery. All she cared about was me signing the estimated of ***** prior to surgery, at which time I didn't care about the cost, as long as my cat lived. She has no compassion whatsoever and her lack of empathy totally sucked! I have referred several people to PetMedic and I never ever had a problem in the past. However, I won't be anymore! I was visibly distraught and still am in shock over the sudden loss of my cat. I then took my cat to ***** in North Grafton, MA was an autopsy . The concluded he had very high levels of potassium and should NOT of been given the amount of anethesia that he had which caused him to have a heart attack due to the high levels of potassium. Her behavior is totally unacceptable and she could care less about animals! I now I received one refund from the last visit and would like the additional refund in the amount of ****** and the cost that I paid to *********, Final Gift and the cost of the cat

      Customer Answer

      Date: 10/26/2023

      I have not heard from the business in response to my complaint.

    PetMedic Urgent Care is NOT a BBB Accredited Business.

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