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Business Profile

Water Purification Equipment

Veolia Water North America Operating Services, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Water Purification Equipment.

Complaints

This profile includes complaints for Veolia Water North America Operating Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Veolia Water North America Operating Services, LLC has 21 locations, listed below.

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    Customer Complaints Summary

    • 27 total complaints in the last 3 years.
    • 20 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/15/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ****** ********

      Business Response

      Date: 07/17/2025

      Good morning.  We have been in contact with the customer and resolved the issue. Please close the complaint.  Thank you **** ******** Manager of ****************** ******************************************* ********* 

    • Initial Complaint

      Date:04/22/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      You need my information to determine if I am a customer of this greedy corporation. ********* *******. ************************************************. **********

      Business Response

      Date: 04/30/2025

      This constituent contacted our offices on 4-21-25 requesting actual read. At that time an appointment was scheduled for 4-24-25 were an actual read was obtained. Based on that reading the bill was immediately reduced from $313.45 down to $92.09 leaving an amount owing of $106.20. Please note: This constituent has experienced an estimated reading 5 times over the course of a 20 + year period which is beyond exceptional. That said I have now left several voice messages for Mr. ********* and I am currently awaiting a return call. 

    • Initial Complaint

      Date:03/12/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      Veolia did not explain how the bill dropped dramatically the following 2-3 months after changing the meter.   There is still no one living in the house.  I would like an explanation on how the initial bill was $75 and then dropped to $25.  I feel Veolia is taking advantage of many people by over charging them.   The meter test came back 99% then how did the usage drop and the house is still in the same condition it was when I received the first bill.  Customers have no way of knowing that ********************** is overcharging them unless they do not use the water for an entire month.  The initial bill usage reflects what a family of 4 would approximately use in a month.  It does not add up.  They are scamming customers.  

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      ****

       

       

      e I ever experienced. The ***s were rude and the team leader continued to talk over me when I was trying to explain the situation. Her response was the test on the original meter came back normal therefore no credit can be issued. When I asked her to explain how the bill went from $75, then to $25 and then again $25 - no answer. End result is this company makes it impossible to remedy anything. The ******** from ***s to the leader is atrocious. I feel they do not care about resolving issues since the consumer has no alternative than to use them for water. The consumer is stuck. The biggest question is, how many consumers are they over billing. They overbilled the previous owner about $50 for almost a year. Consumers will never know they are being over charged unless they don't use water for a month. Please assist, I have no doubt Veolia is taking advantage of customers. Thank you.

      Business Response

      Date: 03/21/2025

      Good afternoon,

      Veolia worked to address the customers billing concerns and to ensure accuracy of billing.  The customer was billed to actual meter reads. Based on the customers concern and to ensure accuracy, the meter was removed per New York State regulatory requirement and tested on a certified meter test bench.  The results showed that the meter registered consumption accurately and within New York state regulations.  Per those regulations, a credit cannot be provided on an account if it is tested within specific limits.  The customer was advised of the results in writing and by a Veolia representative.

       

      The matter has been addressed to ensure accuracy of billing. 

      Thank you,

      Veolia Water **************

      Business Response

      Date: 04/21/2025

      We understand your continued concern and appreciate you bringing this to our attention. In order to ensure accuracy of billing the water meter at your premise was tested on a New York State regulated meter test bench and those results were in the normal required limits, therefore showing that the meter was registering consumption at your premise accurately. 

      Please contact our customer service department at ************, Monday to Friday, between the hours of 8:00am and 4:30pm and we would be happy to have a member of the management team speak with you directly to review the details of your account and address any remaining concerns. 
      Sincerely,
      Veolia Water ********************** **************** Team

    • Initial Complaint

      Date:02/17/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Veolia Water Company has been charging me about ***** dollars a month for water at my office. My last bill was for $140. They said between 1/1 and 1/4 of this year we used over 100 gallons an hour of water. ****** gallons total. This is absolutely fraudulent. I called them to see what could be done by them to correct the problem. They said nothing could be done and I had to pay for water I did not use. The *** said I could NOT talk to his supervisor as this was not a manager issue.

      Business Response

      Date: 03/10/2025

      The customer has a meter reading device at the property which allows us to record hourly readings and usage. Based on the reading device, on 12/31/24 at 3:00pm the usage spiked and started to run ******* gallons per hour until 1/4/25 at 12pm. The usage then returned to normal, 0-10 gallons per hour up through today. This is indicative of a leak at the property, and most likely a leaking toilet. The company spoke with Mr. ****** but he did not believe that a leaking toilet could cause that much usage. We have scheduled an appointment on 3/18/25 to verify that the meter is working as expected, validate the reads and check the reading device. As for the customer service experience, we apologize that you were unable to speak with a supervisor. We will address this with our customer service team to ensure better handling of escalated concerns in the future.

    • Initial Complaint

      Date:01/13/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ****** ******

      Business Response

      Date: 03/20/2025

      A satisfactory resolution was made between Veolia Bayonne and the customer.

    • Initial Complaint

      Date:12/19/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a water bill for $654.00 from Veolia water acc#*************. Apparently according to the veolia service representative water has been running in excess to total $654.00. My bill monthly for the past year and a half is approximately ***** monthly. Two weeks ago my toilet was making noise and the landlord came to fix it. II only know of a problem with the toilet when it started making noise. I do not know of a problem beforehand. However, according to the representative a problem presumably had persisted for weeks. This is not water I used I am being charged for. This is water running in a toilet/line that was fixed. If my bill is normally up to ***** monthly, and veolia sees excessive usage they have a responsibility to alert a customer. It is poor business ethics. I did not use this water. You hold a customer hostage by forcing them to pay a bill that they did not create. Most especially when they pay monthly on time.

      Business Response

      Date: 01/26/2025

      Veolia Water ********** is pleased to have the opportunity to respond to complaint # ********. Veolia was in communication with the customer on 1/10/2025 regarding their high billing. As explained, Veolia follows the **************************** approved rates as outlined in our regulations. An increase in water consumption will directly impact the billing.
      As a courtesy, we extended a one time adjustment of $-310.71 which the customer declined, disagreeing with the credit offer. On 1/14/2025, we advised the customer that a standard calculation is utilized to ensure a fair adjustment process across all customers. ********************** is not obligated to extend adjustments, but has adapted a process to provide relief to those customers seeking assistance with the charges on their bill due to a leak.

    • Initial Complaint

      Date:12/10/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have not heard from the business in response to my complaint. Because they threaten to cut off the service, I managed to set up a payment plan to pay the balance, though I'm still quite angry but I don't seem to have any choices in my end. Apparently they do whatever they want. a shows many days with ****** gallons/hour for 24 hours straight, which is impossible. Other days showed normal patterns. This suggests a meter malfunction. Veolia dismissed this, claiming it could be a toilet leak. However, a random, intermittent leak wouldnt explain such consistent readings, nor why my November and December bills were normal.November 27, 2024: Veolia informed me the meter was functional and demanded payment. Despite promising to escalate, no one followed up.December 10, 2024: After analyzing my data and calling again, the agent repeated the "leak" claim and promised escalation. Hours later, I received an automated call threatening service interruption.The $405.47 bill is over 10x my usual monthly water bill. Veolia has failed to explain this or provide resolution. Their dismissive customer service and empty promises have wasted my time and caused significant frustration.Resolution Sought - Waive the $405.47 bill to reflect normal usage.

      Business Response

      Date: 03/21/2025

      Veolia Water Collections Supervisor **** ******* spoke with Ms. *** on 1/24/25.  She explained the company estimation process and the customer understood and agreed to establish a payment program via our "Promise Pay" system for the previously billed amount.  Ms. *** is satisfied with the resolution and did not want to escalate further.  Entered by **** *******, Customer Operations Manager, ******************************************* NA.

      Customer Answer

      Date: 03/24/2025

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      Dear BBB,


      I am writing in response to the message received on March 24, 2025, regarding Complaint #******** against Veolia Water North America Operating Services, LLC.


      I would like to clarify that the statement provided by Veolia is completely inaccurate. I did speak with **** *******, a Veolia representative, on January 24, 2025, where she acknowledged the unusual and excessive water usage reported in August 2024 and expressed her understanding of my frustration. However:


      No resolution was offered or agreed upon. **** mentioned she would look into the issue but made it clear that she could not guarantee any outcome.
      I never stated that I was satisfied with the resolution. In fact, **** never followed up after our initial conversation. I called her twice in the past two months to check on the status, but she never returned my calls.


      I only set up a payment plan because Veolia was threatening to shut off my water despite my ongoing dispute and lack of a real resolution.


      The claim that I was satisfied or that I did not wish to escalate is false. I remain extremely dissatisfied with how Veolia has handled this situation and how theyve misrepresented my complaint to the BBB.


      I request that this complaint remain open and be marked as unresolved. I would also appreciate if BBB could hold Veolia accountable for providing false information in their response.


      Thank you for your continued attention to this matter.
      Best regards,
      ******** ***
      ***************
      ********, NJ 07094
       

       

       

      Business Response

      Date: 04/04/2025

      Veolia ********************** spoke with customer by phone on 3/24/25 at approximately 11:41am
      Supervisor *******,  returned Ms. **** call, during which Ms. *** expressed her frustration and disappointment that the follow-up hadn't occurred sooner. She voiced concerns regarding the fairness of Veolias back-billing policy, which is governed by the ************************************ (*****).
      In acknowledgment of Ms. **** time, patience, and continued efforts to communicate with Veolia regarding her account, **** provided her with a one-time credit
       At the end of the call, Ms. *** was given ****** direct contact number and encouraged to reach out if she had any more questions or needed further assistance.

    • Initial Complaint

      Date:11/20/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

       

      Attached please find last water bill from Veolia.

      No the problem has not been resolved,  they said we agreed to a payment plan and they refuse to listen to me. 

      My water was turned off, I was in a state of panic when I agreed to this ridiculous payment plan 

      they said we would only get a $5009.33 credit  that we do not see further more we can not pay $1000.00 per month this has to be changed,  my Homeowners is going to give us another $5000.00 for repairs.

      We would like you to speak on our behalf as I can not speak with anyone at this company they have terrible terrible attitude and refuse any other options that we offer.

      With the 2 credits of about $10,000.00  please have Veolia accept this as full payment  this is more then fair.   

       

      My husband and I are both seniors living on a fixed income and my husband is disabled.   We feel Veolia Water company is taking advantage of us because we are Senior Citizens 

      Thank you

      ***** ****

      Business Response

      Date: 04/16/2025

      Large leak, customer notified multiple times ; high usage over several months once the leak was repaired a one time leak adjustment provided and a payment plan for the balance was provided by Veolia.

    • Initial Complaint

      Date:10/28/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I rented a home in ***********, ********** for 4 years and I moved out over the summer. The local water company, Veolia, failed to read my water meter for the 4 years I lived there, and instead billed me for an "estimated" amount each month. When I moved out, the company read the meter and billed me for the "corrected" amount (the actual amount of water used), which came to $1116.77.I am requesting this bill be cancelled or at least reduced. A copy of the final bill is attached.

      Business Response

      Date: 11/14/2024

      This has been an ongoing issue wit this customer since 2019. They have dealt with our legal team, filed multiple *** complaints and the letter in this complaint is addressing the ******* which has closed their case. The customer has received ample credit, has had their meter tested several times. The water used is correct and the balance is due

    Veolia Water North America Operating Services, LLC is NOT a BBB Accredited Business.

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