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Business Profile

Wax

European Wax Center Boston - Newbury St

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/11/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello,In October 2024 I purchase a Wax Pass for my daughter (****** *******/************) for her birthday in *************. The pass was purchased at European Wax Center on *****************************, but clients are able to use the pass anywhere in the **. My daughter is a college student in Boston, ** which is where she would use the pass. The wax pass is valid for 1 year and payments are 4 monthly payments of ($164.58). My daughter used the pass in November and December without any issues. On January 25th 2025 she attempted to use her pass and told her pass was locked so she had to pay ($72.00)-which she did. Once leavening the was center she told me this and I immediately called the ************* location where I purchased the pass and was told that there was not lock on her account. I subsequently called the Boston location where she visited and spoke to the ** (Skai), after some back and forth with the conversation the ** told me she would speak to the ************* location and get back to be by Friday January 31, not hearing back from the **, I went to the ************* location where I purchased the pass and the ** there told me that the ** from Boston never contacted her. The Staten Island ** promised that she would speak to Boston and get back to me by Wednesday January 5. Today is January 7 and I attempted to speak to both managers today without any success. The Boston manager most likely knowing who I was said that she will get back to me by next week...God alone knows when because I heard that before, and the ****************** said the manager is in a meeting and she will pass along the message. It is very disheartening that they would take money from a student for something that I already pre-paid for. And then to turn around and be rude (Boston **) and also try to avoid me. So unbecoming and absolutely unprofessional of such a large franchise. All I need is for my daughter to be reimbursed her $72.00

    Customer Answer

    Date: 02/25/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    ****** *******

European Wax Center Boston - Newbury St is NOT a BBB Accredited Business.

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