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Business Profile

Building Contractors

Community Construction

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Building Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/01/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Architect failed to file mandatory requirements for the Permit applied at *************. The payment terms agreed under clause 7, phase-1 of the signed contract (uploaded) requires the Architect to refund advance payment ($1500) in following situations:a) Clients experience with satisfactory progress with agreed timeframes as communicated in chats or emails. (My experience has been quite dissatisfactory given his lack of attention to details - was ready to apply permit without taking measurements, complete lack of transpar/ency in the permit process)b) Client review and acceptance of ***************** and Plan (Architect went ahead submitting the permit without my review/authorization, that is even after constant reminders to confirm Town's Permit requirements that yieldd to incomplete permit application - images attached that shows mandatory requirements were missing - overall delays with an attitude to somehow just make quick money even if the permit fails))c) All required paperwork, requirements for the Town Permit are complete and successfully accepted by the Town of ********,(I called the Town to confirm the list of artifacts submitted by the Architect - the Town was not even able to open the documentss submitted putting the permit application on Admin Hold. The permit aplication missed important, mandatory requirements e.g. (i) ******************************* forms required by the Town, (ii) Missing Client Authorization that was for me to ensure the thorughness of Architect's application, which Architect tried to evade. Overall lack of care and transparency shown in the attention required for the scope of the basement extension, which involves delicate structural engineering details never shared in a plan as expected) - **** design work shared that lacked professional quality and looked more like rough design done on the back of an envelop).

    Customer Answer

    Date: 04/12/2024

    I have not heard from the business in response to my complaint.

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