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Review fromMartha F
Date: 03/12/2025
1 starMartha F
Date: 03/12/2025
We ordered cabinets totalling $26,947 upon delivery in December 2024, many cabinets were delivered damaged those damages were sent back and replaced with more damages we noticed MDF on the finished sides on the second shipment of damages - due to a huge piece of the finished side pantry panel missing (a very bad damage) also pealing, flaking paint along the entire length back edge of that pantry panel I called our designer IMMEDIATELY and she insisted we ordered all wood upon her inspection, it was confirmed that we received MDF finished sides she stated she was unaware they were built that way we ordered all plywood boxes and only two thirds of the boxes are built with plywood the back of all the cabinet boxes are MDF (the hanging rail part of the box and the most structural side of the box) these are Showplace cabinets we have received damages twice now in our opinion, these cabinets are very poor quality we paid $26,947 for cabinets and again, in our opinion we feel we were not made completely knowledgable about the product we purchased they adamantly have refused to refund us we are taking further steps for a full refund
Norfolk Kitchen & Bath
Date: 04/05/2025
Thank you for taking the time to share your experience. Were genuinely sorry to hear that youre unhappy with your cabinet order and the process surrounding it. Your satisfaction is important to us, and we take concerns like this seriously. However, we do want to clarify a few points to ensure that others reading this have accurate information:
Cabinet Material & Construction: The cabinets you selected are manufactured by Showplace Wood Products, a nationally respected, semi-custom cabinet line. Showplace's plywood construction which you ordered includes plywood in most all places and in some areas MDF is used to enhance the durability of the product this is an industry standard and is clearly outlined in the manufacturers specifications. The finished sides you referenced were ordered according to the selections made during your design consultations. At no point were "all-wood" finished sides specified as part of your order. We do not misrepresent product specifications. Information on how Showplace produces their all wood cabinets can be found here on the Showplace website. *****************************************************************************;
Product Damage & Replacements: Unfortunately, damage can occasionally occur in transit something neither we nor the manufacturer take lightly. Upon being notified of the initial issues, we immediately processed replacement parts at no cost to you, as a gesture of good faith and in accordance with warranty policy. While we regret that replacement items were not perfect, we continued working to resolve the matter promptly and professionally.
Refund Request: Regarding your refund request, our policy consistent with custom cabinet industry standards does not allow for full refunds once an order is placed, built, and delivered, especially when weve acted in good faith to correct any issues. That said, we remain committed to delivering you cabinets which match what you ordered and are free from damage or defect.
We understand the stress that can come with remodeling projects, and were always here to help guide our customers through the process. If you'd like to discuss further steps, please feel free to reach out directly to our management team wed be glad to help however we can.
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