New Carpets
National Floors Direct, Inc.Information and Alerts
Service Area
- Androscoggin County, ME
- Atlantic County, NJ
- Barnstable County, MA
- Belknap County, NH
- Bennington County, VT
- Bergen County, NJ
- Berkshire County, MA
- Bristol County, MA
- Bronx County, NY
- Bucks County, PA
- Burlington County, NJ
- Camden County, NJ
- Cape May County, NJ
- Carroll County, NH
- Cheshire County, NH
- Columbia County, NY
- Coos County, NH
- Cumberland County, ME
- Delaware County, PA
- Dutchess County, NY
- Essex County, MA
- Fairfield County, CT
- Franklin County, MA
- Gloucester County, NJ
- Grafton County, NH
- Hampden County, MA
- Hampshire County, MA
- Hartford County, CT
- Hillsborough County, NH
- Hudson County, NJ
- Hunterdon County, NJ
- Kent County, RI
- Kings County, NY
- Lackawanna County, PA
- Lehigh County, PA
- Litchfield County, CT
- Mercer County, NJ
- Merrimack County, NH
- Middlesex County, CT
- Monmouth County, NJ
- Monroe County, PA
- Montgomery County, PA
- Morris County, NJ
- Nassau County, NY
- New Castle County, DE
- New Haven County, CT
- New London County, CT
- New York County, NY
- Newport County, RI
- Norfolk County, MA
- Northampton County, PA
- Ocean County, NJ
- Orange County, NY
- Oxford County, ME
- Passaic County, NJ
- Philadelphia County, PA
- Pike County, PA
- Plymouth County, MA
- Providence County, RI
- Putnam County, NY
- Queens County, NY
- Richmond County, NY
- Rockingham County, NH
- Rockland County, NY
- Sagadahoc County, ME
- Salem County, NJ
- Somerset County, NJ
- Strafford County, NH
- Suffolk County, MA
- Sullivan County, NH
- Sussex County, NJ
- Tolland County, CT
- Ulster County, NY
- Union County, NJ
- Warren County, NJ
- Washington County, RI
- Wayne County, PA
- Westchester County, NY
- Windham County, CT
- Windsor County, VT
- Worcester County, MA
- York County, ME
- CT
- DE
- FL
- MA
- MD
- ME
- NH
- NJ
- NM
- NY
- PA
- RI
- TX
- VA
- WV
- USA
Alert Details
This business has 1 alert.
Accreditation Revocation
On 05/05/2025 this business's accreditation in the BBB was revoked by the BBB's Board of Directors due to failure by the business to adhere to the BBB requirement that Accredited Businesses meet and abide by the following standards:
1C. Be free from government action that demonstrates a significant failure to support BBB ethical principles. BBB evaluates the action and makes a determination on adherence to this standard based on the nature of the violation and the extent of harm it caused or is alleged to have caused, whether it was caused or condoned by management, and actions taken to resolve underlying issues that led to the government action.
Important Information
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Additional Info
Government Actions
The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.On February 26,2025, the New York City Department of Consumer and Worker Protection (DCWP) has secured an agreement with National Floors Direct, a nationwide flooring sales and installation company, to provide $250,000 in restitution to consumers harmed by the company's deceptive business practices, along with $100,000 in civil penalties. This action follows an August 2024 lawsuit alleging nearly 2,500 violations of the city's Consumer Protection Law, including false advertising, service delays, poor-quality work, and refusal to offer refunds or cancellations. National Floors Direct has also agreed to comply with local laws and modify their advertising practices to prevent future violations. Statement from the business: National Floors Direct has successfully, reliably and lawfully provided custom carpet and flooring installation services to hundreds of thousands of New Yorkers for more than a decade. As a family business, we are dedicated to our customers and the cities in which we operate, especially New York. Our care for and commitment to our customers is reflected in our high customer satisfaction ratings, our almost 20 years in business, our rating with the Better Business Bureau, and the tens of thousands of positive public customer reviews posted by our customers.On February 5, 2025, National Floors Direct agreed to resolve the New York City Department of Consumer and Worker Protection’s petition without admitting wrong doing of any kind. As it has from the beginning, National Floors Direct vehemently disputes the content and scope of the petition, which was filed without any prior notice or engagement from the Department. The petition referenced 14 consumercomplaints—11 of which were never provided to National Floors Direct—dating back more than seven years. Unfortunately, the cost of litigating these claims was far too burdensome for a family business to bear so the company was left with no choice but to settle. With this resolution behind us, we now look forward to continuing to provide each of our customers with high-quality installation services, premium name-brand carpet and flooring products, and exceptional customer service, all at an incredible value.
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