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Business Profile

Carpenter

Major Construction

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/04/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bill Major was hired by my 90 year old grandmother to replace pull down stairs to an attic space before the showing of the condo unit that is for sale. When completed, the stairs make contact with the ceiling when pulling down so for someone like her, they are completely inoperable. When you apply a lot of pressure you can get them to fold down, but when you fully extend the stairs they dont touch the ground by 4 inches. Multiple parts are loose and it is clearly a hazard to try and use them IF you can get them to pull down. He charged my grandmother $1,600+ and will not return a phone call to come fix them. My grandmother has called, my mother, and I have called from two different numbers still not able to reach him. Her condo unit is for sale and multiple people have backed away because no one can get into the attic to check out storage space. This is interfering with the sale of the unit.

    Business Response

    Date: 11/20/2024

    Customer is going to be refunded in full. Check is going out today.

Major Construction is NOT a BBB Accredited Business.

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