Complaints

This profile includes complaints for Budge It Drains, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Budge It Drains, Inc.

  571 Elm St Unit B Bridgewater, MA 02324-1073

  
• 

  Budge It Drains, Inc.

  571 Elm St Bridgewater, MA 02324

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I engaged the company to clear a drain. I was told, without asking, that the cost to clear a drain was $199. I was charged $580. I asked twice for an itemized invoice but have not received one. The job took four hours because the tech said he was inexperienced and we had to wait for "reinforcements". What he didn't mention when asked was that he had sent them to pick up a replacement part for something that had broken under the sink and that was why we were waiting a couple of hours for them. It took the experienced tech a few minutes to clear the drain going through the roof vent. While waiting for back up, the inexperienced tech spent a good 3 hours snaking the pipe, clanging against the metal. When asked, he said it wasn't bad for the pipes although my plumber disagrees. They left my house without informing me that a metal rod had broken and been replaced. (Later, when speaking with the owner I was told that I was lucky they repaired it and did not leave it for my plumber to fix.) As soon as they left, I noticed something was different, called the company and was told that they would never, ever replace that particular part with an emphasis on "never". Knowing what I was looking at, I called the next day and spoke to one of the techs who had been at the house. He said he thought that I had been informed by the person who caused the damage. I told him that I wanted the part that fit into the basin that was not broken returned. I was told that "it would not have connected to the new rod". I sent a photo of the new part explaining that the coupler was identical to the original and therefore the original would work and I wanted it back. I was told it had been thrown out. I was overcharged and an original part of the basin was taken without my consent. And I was initially lied to about it.

  Customer Answer

  Date: 01/21/2025

  I have not heard from the business in response to my complaint.

  

  Business Response

  Date: 02/03/2025

  On 12/17/2024 Budge It Drains was called out for a clogged sink the tech who has been employed for over 3 years with us and who had plenty of experience was unable to clear the clog, during the snaking the tailpiece for the sink which was brittle crumbled and needed to be replaced. A second tech was called because the blockage was actually in the stack and needed to be cleared from the roof. Once the line was cleared the tail piece was replace at no charge to the customer. The price charged was for snaking from 2 locations the second location which was from a roof required the additional tech for safety. I explained to the customer that the piece that crumbled was in her trash

  Customer Answer

  Date: 02/03/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.] I was not told that the piece was in the trash.  But, of course, I checked the bathroom wastebasket for the part.  I didn't think to check the outside trash can, if that is where they put it? Either way, that does not explain why I was not told that something had broken and been replaced.  I have now asked three times for an itemized invoice.  The cost went from $199 to $580 with no explanation of charges.
  The tech called for backup because he could not find the problem.
  Three hours later, the other technicians arrived and figured it out in 5 minutes.
  The inexperienced tech told me that he couldn't figure it out, which is why
  he continued snaking the pipe for 3 hours straight.  He said he was
  calling on back up with 20 years experience as opposed to his 3 years and
  that he was sure that they would be able to figure it out.
  
  I would appreciate if the business would please keep to the facts.
  
  Thank you

   

   

• Initial Complaint

  Date:01/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My parents had Budget It Drains come to unclog a mainline drain on December 21,2022. The Tech name was ***************** used a powersnake High pressure water jet And a video pipe inspection Upon completion of the job the tech ***** stated that there was a warranty of 30 days in case anything happened. The total bill was ****** Fast forward to last week the drain again becomes clogged, since there is a 30 day I called Budget It Drains and spoke to a **** or a **** where he was very rude unprofessional and refusing to come back since it is still under the 30 days! He also hung up the phone on me twice and was belittling me and asking me questions as if I was a plumber or on a job interview! My parents are elderly and do not speak English. I was present for the whole service. ****/****/ *** also stated that he asked his Tech ***** and that ***** stated he did not say anything about 30 days! Please help me with this situation as I do not want this to happen to anyone else!! Thank you

  

  Business Response

  Date: 01/18/2023

  I spoke with ******* last week as she reports. As the invoice states Budge It Drains video pipe inspected the pipe upon completion of job and the pipe was completely empty and clear. when she called stating she needed us to unclog again she stated that she knew the pipe was empty but she wasn't a plumber so how should she know how we could have made it any better than completely empty and clear. She didn't like that i was telling her that the problem was with what is being flushed and became combative and threatening to call the bbb if we didn't come and clear her drain for free  Unfortunately it appears this customer doesn't want to accept responsibility for what is being flushed down the drain.

  Customer Answer

  Date: 01/18/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Anabela