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Business Profile

Air Duct Cleaning

Mass Air Duct Cleaning

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Air Duct Cleaning.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/19/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We paid for a deep cleaning of our dryer vent, and the Mass Air Duct Cleaning technician came out on 7/14/24 to complete the service. We have a long duct that runs up through the attic over the primary bathroom ceiling and to a vent in the back of the house. Our dryer is brand new (purchased on 7/7/24) and was sensing that the duct was 95% blocked. After the cleaning, the dryer was still sensing the vent was 95% blocked so we called to have the technician come back out.The technician came on 7/16/24 and was extremely rude, saying he cleaned the duct. I mentioned that we have a long duct and what I could see from the tool, it was likely not cleaning all the way through. He would not listen and he also refused to inspect the duct system or touch the vent on the outside of the house. He cleaned the duct again, and I asked him to stay as I ran the dryer to show him the error but he did not stay the whole time. The dryer now is showing an 80% block in the duct so we know there is still an issue to fix. We called again on 7/17/24 and 7/18/24 and they said the technicians manager would be in touch with us within ***** hours. Nobody has returned our calls and they are saying they completed the deep cleaning of the vent.

    Customer Answer

    Date: 07/29/2024

    I have not heard from the business in response to my complaint.

  • Initial Complaint

    Date:11/14/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hired MassAir Duct Cleaning to perform a chimney inspection and cleaning. Only hired them as they were able to come out the soonest. Discussed the fee $69 for an inspection and $99 for a cleaning on the phone at time of booking. Insured that if any additional work was to be performed the price would be shared before service was rendered. Tech shows up unprepared in an unmarked van without necessary equipment (even a trash bag or dust pan) does not inspect the chimney or discuss fees. Uses a drill to "clean out" the chimney that does not reach any where near the top. Then proceeds to write a bill on a preprinted invoice that doesn't even have chimneys as an option for $375! No inspection report, no discussion of findings, nothing. I have called 5 times now to speak to a manager and each person gives a different reason on why they are not available with 2 hanging up on me. One person offered to send a tech out for additional service. I do not want these people near my house ever again. I offered to settle the dispute for the quoted price and was then left on hold before being hung up on (the second time). This company is unprofessional, unsafe, and unethical.

Mass Air Duct Cleaning is NOT a BBB Accredited Business.

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