Complaints

This profile includes complaints for Brighton Motor Service's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Brighton Motor Service

  118 North Beacon St Brighton, MA 02135-2020

  
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  Brighton Motor Service

  120 North Beacon St Boston, MA 02135

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/04/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought in my car because it was shaking and making a loud rattling sound when the car reached a speed of 60 mph. I am from out-of-state and wanted the car looked at before making the 4-hour trip home. The owner claimed the problem was fixed and told me if I paid cash, he would charge significantly less. He also said he was giving me a great deal and asked that I not mention the charge in front of any of the employees. When he said the job was done, the *** light and several other indicators were showing. He claimed that if I just drove the car, they would go away. I insisted they fix the problem before I left and he claimed they found a faulty sensor (indicating that he was lying that the problem would just go away). They fixed the lights, but when I was on my way home on the highway and went 60 mph, the shaking and rattling was exactly the same as before. At that point, I had driven an hour already and the traffic was terrible going in the opposite direction. The owner must have known that because I was out of town and needed to get home, I would have no recourse if the problem returned. Because he kept promising me a great deal because he said I was a "good person" and I had been waiting 5 hours, I was foolish and did not ask fro a receipt so I realize I have no recourse other than to file a complaint.

  

  Business Response

  Date: 12/04/2023

  Hello,

   I am the owner of the facility. My name is George Nassif. There are two acting managers on the days I am not present.This occurrence did not happen under my watch.  I need to ask a couple questions. What kind of vehicle is in question ? Also you said you were not provided a receipt? How much was the repair bill and what type of repair or part was replaced? I need to investigate to find out what transpired and who was the person who performed this alleged act and find the right aolution. As a business owner I take these matters seriously and want to figure out what exactly happened in this scenario and find a resolution to the matter. 

  Customer Answer

  Date: 12/04/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Thank you for your response. The man said his name was ******* and that he was the owner. The car is a 2014 ****** *********. He said they replaced 2 bearings. He said I would be charged $1500, but if I paid cash directly to him, the charge would be $1000. He took me for a test drive after he said the work was done, but I began feeling carsick and asked if we could return immediately. He pulled over so I could get some air and when we were stopped he rubbed my back. I was extremely uncomfortable with the unsolicited touch and at that point just wanted the whole matter dealt with as quickly as possible, but at that point, the *** light and several otherw were on and I did not trust him when he said I just needed to drive and they would automatically turn off. After that they looked at it again and replaced the sensor. The lights were not longer on, I paid $1000 cash, but when I got o the highway, the rattling with the car returned unchanged from before the repair. I called Brighton Motor and spoke to ******* who got defensive and said "Why are you going to be like that?" and said the problem must be the alignment and that it was a much more expensive job. I should also mention that ******* asked several time that I not mention anything about the charge in front of the other employees. ******* was not the person who worked on the car. It was a white-haired gentleman, but I did not speak with that man directly.
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

  

  Business Response

  Date: 12/04/2023

  I was not present to this matter. I  have to inquire about the repairs to the wheel bearings and get the details AbS lights can appear after bearing replacement because sensors are made of plastic and can shift during those replacement operations that is not out of the ordinary they do some times disappear after drive cycles so that information is actually correct of him mentioning. .I am going to look in to the matter and find the correct solution. I will message back with a response. 
  
  

  Customer Answer

  Date: 12/11/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *************************