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Business Profile

Drug Testing

Testology, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Drug Testing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/07/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I attempted to contact the business regarding a question about how prescription medication would be handled with a pre-employment drug screen. The person working during opening hours when I contacted them stated via text that they were closed (untrue), and escalated, accusing me of being an addict and explicitly stating that I did not love myself (???). When I stated that I would be giving them a negative review, they accused me of harassment and threatening behavior, and threatened to contact my employer sponsoring the pre-employment screening. This is unacceptable behavior from a business in this line of work. Cut the text line or reply professionally with reading comprehension

    Business Response

    Date: 10/10/2023

    To whom it may concern,
    Thank you for reaching out, and we truly appreciate your feedback. At Testology, Inc., we take immense pride in our role in promoting safety within the workforce and beyond. Our focus on drug and alcohol screening is not just a job, but a vital responsibility.
    We understand that navigating these processes can sometimes be stressful for donors. However, it is through these efforts that we contribute to keeping our unions, highways, roads, schools, and various workplaces safe. Your participation in maintaining this safety is commendable, and we are here to support you through the process.
    Your feedback helps us improve our services to better assist all stakeholders involved in maintaining a secure and productive environment. It's important to note that our dedicated team often deals with harassment and threats as part of the job, which underscores the significance of our mission.
    If you have any further questions or concerns, please don't hesitate to reach out. Thank you for being an essential part of the safety equation.


    Sincerely,
    Testology Team

Testology, Inc. is NOT a BBB Accredited Business.

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