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Business Profile

Appliance Sales

Best Buy Outlet - Brockton

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Appliance Sales.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/03/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a microwave from Best Buy and it was an open box unit and it had the incorrect screws in there. The screws were used and look like they were trying to be forced in another item. So I had to take the afternoon off of work drive it back out here and, its not fair that I had to actually pay someone to come and put it in even though he couldnt put it in. I had to pay him $25 for his services. So now Im out of $25 plus I dont have a microwave and had to take the afternoon to come out here. I chose the option that said it had all the tools I needed.

    Customer Answer

    Date: 10/14/2024

    I have not heard from the business in response to my complaint.

    Business Response

    Date: 10/21/2024

    Yes, I am calling about complaint number ******** I am calling from Best Buy. I am just calling to let you know that this issue has already been resolved. It was resolved on 10-3 and the customer was refunded in the amount of ****** which is the disputed amount. thank you, ****

    Customer Answer

    Date: 10/21/2024

    Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

    [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

    Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

    FAQ

    Regards,

    ******

     

     

  • Initial Complaint

    Date:04/05/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They sold me a defective dryer and instead of returning it with the first week that I got it. The customer services sent me to he store to speak to someone. When I went to the store they did not return it but tried to upsell me instead. I called customer service and there is no customer services in the *** to help me. Now they are telling me they will jot return the dryer. I have been working with the manufacture from the beginning and it still it not fixed. This is clearly a defective dryer sold to me and I just want my money back. Best Buy has been nothing but rude to me and the customer services has not helped me. ******* can not explain why my dryer is not drying my cloths.

    Business Response

    Date: 04/30/2024

    Hello, my name is *********************. I am calling on behalf of Best Buy outlet in Brockton, *************. In regards to complain ******** for a customer by the name of ****. This complaint references the customer being refused to actually return a product within her return policy, which is 100 % inaccurate. We did offer the client the option to refund to return a unit to her and the client refused to return due to the fact when she first made us aware it was not a week out, it was months out, which at that point we could have still returned it, you know, with the option of a store credit or what typically would happen would be a service option under manufacturer or store warranty. And the customer also refused that we would never refuse the customer from obtaining their funds within their return policy if the product is defective. We are willing to support this client the best we can and ask that they contact the store directly to set up a service order.

Best Buy Outlet - Brockton is NOT a BBB Accredited Business.

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