Complaints

This profile includes complaints for SCU Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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SCU Credit Union has 10 locations, listed below.

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  SCU Credit Union

  1300 Belmont St Brockton, MA 02301-4433

• 

  SCU Credit Union

  951 County St Taunton, MA 02780-6949

• 

  SCU Credit Union

  73 N Washington St North Attleboro, MA 02760-1634

• 

  SCU Credit Union

  1219 Main St Brockton, MA 02301-6859

• 

  SCU Credit Union

  2 Union St East Walpole, MA 02032-1018

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint:I financed a 2017 GMC ****** 1500 through Sharon Credit Union in 2021. In 2023, the vehicle developed severe mechanical issues that made it extremely expensive and unreasonable to repair. Due to the condition of the vehicle and the excessive repair costs, I made the difficult decision to voluntarily return the car to the lender.Despite the voluntary repossession, Sharon Credit Union has continued to charge me for the remaining balance of the loan. I have made multiple attempts to negotiate or settle the remaining balance, but the bank has refused to consider any resolution or provide options for a fair settlement.I believe this treatment is unreasonable considering the circumstances and my willingness to resolve the issue. I am requesting that Sharon Credit Union work with me to find a fair solution regarding the balance, and stop any further collection actions until a resolution is reached.Resolution Sought:I am asking for one of the following resolutions:A negotiated reduction or cancellation of the remaining balance A fair repayment plan that reflects the value lost and my good-faith effort That my credit is not further impacted by this situation

  

  Business Response

  Date: 04/21/2025

  Good morning,

  Please find the attached initial reply to Complaint ID ********.

   

  Thank you,

  **** *****

  SCU Credit Union

   

• Initial Complaint

  Date:01/22/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Sharon and crescent union (scu) I do not have a contract with Sharon crescent union. They did not provide me with original contract as I requested

  

  Business Response

  Date: 01/26/2025

  To whom it may concern:
  
  The purpose of this correspondence is to provide information regarding a response to the referenced complaint.
  
  Due to Privacy law restrictions, Sharon & Crescent United Credit Union (SCU Credit Union) will not be providing a detailed response to the Better Business Bureau.
  
  SCU Credit Union has provided a detailed response directly to the complainant.
  
  Please contact ******* *****, Chief Risk and Compliance Officer for SCU Credit Union at ************** with any questions or concerns.
  
  Sincerely,
  
  
  
  ******* *****
  Chief Risk & Compliance Officer
  Sharon & Crescent Credit Union
  **************
  Sharon, MA 02067
  Tel. ************
  Email: **********************************************************************************************************************************************************************************************

• Initial Complaint

  Date:05/23/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [I have reviewed and have the following concerns:
  
  
  I just checked my interest rate on the *** website and it's still not showing as 0%.  Is this is still in the process of being resolved? Previously it was showing as 17.99%.  Now it's showing as *****%. I was told by ********************* that the interest rate of 0% would be extended an additional 12 months due to the bank's error.  Please advise.
  
  
  There appear to be errors with the interest charge refunds. I see two refunds for the January interest charged, and no refund for ***** and March interest charged, however February and May interest charges appear to be refunded correctly.  Please advise.
  
  
  I'm still unclear on the origin of additional line of credit for $5,000 - I don't recall applying for an additional line of credit in June 2023 and don't understand why I just received notice that the line was closed in May 2024.  Please advise.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

  0/2024. Given that this was the bank's mistake, he told me that my credit line would be subject to an additional 12 months at 0% interest to provide some relief.On 05/21/2024, I received a statement from Sharon Credit Union for this same credit card dated 05/13/2024, which still reflects a *****% balance. I have now had 3 months (March, April and May) of interest charges and three months of payments which have been applied towards interest rather than principal due to this error on the part of the bank.On 05/22/2024, I received another statement from Sharon Credit Union, also dated 05/13/2024, this time for a credit line which I know nothing about. On 05/23/2024 I called card member services to report the credit line as potentially fraudulent at which point I was told it was opened in June 2023 (unbeknownst to me) and was then closed out on 05/13/2024.I previously reported SCU due to similar issues in 2022. I am concerned there may be systemic malfeasance. Please investigate.

  

  Business Response

  Date: 05/30/2024

  
  
  May 29,2024
  
  Better Business Bureau
  ************************************************************************************-4705
  
  Re:BBB Compliant ID# ********
  
  To whom it may concern:
  
  The purpose of this correspondence is to provide information regarding a response to the referenced complaint.
  
  Due to Privacy law restrictions, Sharon & Crescent United Credit Union (SCU Credit Union) will not be providing a detailed response to the Better Business Bureau.
  
  SCU Credit Union has provided a detailed response directly to the complainant.
  
  Please contact *************************, Chief Risk and Compliance Officer for SCU Credit Union at ************** with any questions or concerns.
  
  Sincerely,
  
  
  
  *************************
  Chief Risk & Compliance Officer
  Sharon & Crescent Credit Union
  **************
  Sharon, MA *****
  Tel. ************
  Email:****************

  

  Business Response

  Date: 06/17/2024

  SCU Credit Union responded to the Complainant directly on 6/17/2024. The direct correspondence included answers to all follow-up questions.. 

• Initial Complaint

  Date:04/01/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB: SCU, I was shocked when I reviewed my credit report and found late payment on the dates below: December 2023 for 30 days. I am not sure how this happened, I believe that I had made my payments to you when I received my statements. My only thought is that my monthly statement did not get to me. I do ask in light of the good standing relationship we have that you remove this 30 day late from my credit report and refund any late fees assessed on my account.I do not believe it is accurate and would rather not have to spend more time than necessary for both of us to resolve this situation. I appreciate your help regarding this and look forward to keep having the positive experience that I have had with you in the past.

  

  Business Response

  Date: 04/02/2024

  Good afternoon, Rute,

  We can find nothing in our system under your name here at SCU Credit Union, Could you please provide more information regarding your account here at our *********************************************.

  I also tried to call the phone number included in the complaint and after several rings it went to a busy signal.

  Sincerely,

  *************************

  Chief Risk Officer

  SCU Credit Union

  ************
  

   

• Initial Complaint

  Date:02/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car was repossessed after I had missed two payments. That's my fault. But when I went to the bank Friday 2/16 to pay them what I owed, they made two errors. I paid them the $659 I owed them. The girl contacted a woman from the collections department, who gave her the address and phone number of the tow company, SNARE.I was told wait 5 minutes then call that number to schedule an appointment and that the address on the piece of paper was where my car was being held. I waited 5 minutes and called them only to find out I had to schedule my appointment online, so I did. I scheduled it for 3:45 pm Monday 2/19. Monday rolls around and I haven't received a text confirmation for my appointment yet, so I'd called SNARE who told me the bank never submitted the vehicle release redemption form, so my car was still being held. The bank was obviously closed on this day due to the holiday, so I had to wait until Tuesday 2/20 to call them.Tuesday 2/20 arrives and I call the bank, letting them know what ***** had told me about them sending the incorrect forms. The woman from the bank on the phone put me on hold, contacted the collections department, and came back to me saying they had sent the forms. I told her that SNARE had told me they sent the incorrect forms. To which she put me on hold again, contacted the collections department again, then came back telling me I'm now good to go. Fast forward 20 minutes and I see a notification on my phone that says ***** had confirmed my appointment for Wednesday 2/21. Wednesday 2/21 rolls around and I show up to the address the bank gave me at my scheduled appointment time, only for them to tell me my car was not at this address and it was too late in the day to go to the proper address. I went from being able to get my vehicle on Monday 2/19, to having to wait until Friday 2/24 all because of two errors by the bank. During this time I not only missed work but incurred holding fees from SNARE up to $305.

  

  Business Response

  Date: 03/03/2024

  Good morning,

  Please find the attached complaint response. 

  SCU Credit will contact our member directly.

  If you have any questions or need additional information please contact me.

  Sincerely,

  *************************

  Email : ****************

  Phone: ************

   

   

   

• Initial Complaint

  Date:08/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have recently reviewed my credit reports and noticed you are claiming late payment(s) have been made on my account. I do not remember having an account with your *********************************************. I do not remember ever being late.SCUCU with account number ************** If you can prove that I was late please provide all statements and records of all payments made and missed since the account opened.In the absence of verifiable information about any late payments, please inform the credit reporting agencies this account should be deleted from my credit report.

  

  Business Response

  Date: 08/09/2023

  Good afternoon,

  Just confirming that we are reviewing the complaint. I would like to contact our member regarding this complaint. I tried using the phone number on file here at the credit union which was the same one *************************** provided with the submission of the complaint.

  I would like to request a good phone number that we can use to contact ***************************. An email address would help too.

  Sincerely,

   

  *************************

  SCU Credit Union

  Chef Risk Officer.

  ************

  ****************

   

   

• Initial Complaint

  Date:06/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a small auto loan with SCU Credit Union. I processed my loan payment ontime (16th of July - inside of any 30 day late payment) over the phone as i normally do (due to their inability to get me setup for online payments). The person who took my payment over the phone transcribed my account number wrong, and the ********************************************* did not notify me of their error until the payment hit 34 days past due. If this adversely affects my credit, due to their error, I will have to seek liquidated damages. I'd also like the credit report fixed ASAP.

  

  Business Response

  Date: 06/26/2023

  Good morning,

  Please see attached response. A detailed response will be sent out to our member today. 

  If you have any questions or need more information. Please contact me via phone or email.

   

  Thank you,

  Bill

  SCU Credit Union

  Tel ************

  Email: **************** 

   

   

   

• Initial Complaint

  Date:01/11/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Description of Events 11/17/2022 - Applied for credit line increase after being told 0% balance transfer was not available as advertised on SCCU website 11/18/2022 - Submitted ID and paystubs to **************************** ******************* and was told I was approved for the credit line increase to $30K 11/21/2022 - Received and reviewed disclosures for credit line increase; notified **************** that disclosures note 0% interest for ***************************************************************************************** new, corrected disclosures; new disclosures still show 0% interest; I sign and submit disclosures via docusign.12/23/2022 - Called SCCU after receiving my statement and online account and neither reflected the credit line increase or the 0% interest. Was told that the person responsible was not in but that he was the only one who could correct and would call me when he returned on 12/27.12/30/2022 - Called and asked to speak with a manager to file a formal complaint; spoke with ********************* who apologized and said she would look into it and get back to me. ************** called me back later that day and said someone would correct and call me on 01/03/2023 with a resolution.01/04/2022 - Called ************** and left a voicemail requesting an update.01/06/2022 - Received a voicemail from ************** apologizing that the issue had not been resolved, that should she could not reach **************** and that she did not know if or when the issue would be corrected.No contact since 01/06/2023.

  

  Business Response

  Date: 01/26/2023

  Good morning,

   

  Please find the attached formal response to complaint #********. Due to Privacy restrictions, Sharon & Crescent United Credit Union (SCU Credit Union) will not be providing a detailed response to the Better Business Bureau. SCU Credit Union has provided a detailed response directly to the complainant. 

  Please contact me at ************ with any questions or concerns.

   

  Sincerely,

  *************************

  Chief ************************ Officer)