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Business Profile

Fitness Center

Work Out World Brockton

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fitness Center.

Complaints

This profile includes complaints for Work Out World Brockton's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Work Out World Brockton has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Work Out World Brockton

      75 Campanelli Industrial Dr Brockton, MA 02301-1808

    • Work Out World Brockton

      51 Diauto Dr Randolph, MA 02368-4501

    • Work Out World Brockton

      PO Box 1357 Mansfield, MA 02048-5357

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/14/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We don't know where is the amount of money $159.96 we owe to the Gym even canceled membership since July-2024

      Business Response

      Date: 11/27/2024

      Hello,

       

      We have looked into Mr. ******** complaint. What we found was, yes while Mr. ****** did start the cancelling  process with *************; however, did not pay the last month due as it is a thirty day cancellation process.

      That said, we have canceled out Mr. ******** membership back dated to July with nothing further due.  In addition we have also pulled Mr. ******** account from collections.

      Please feel free to reach out to me directly for any further questions or concerns.

      Best,

      ****** *****

       

       

    • Initial Complaint

      Date:09/20/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I entered into a contract on August 10, 2021 for access and use of Work Out Worlds' gym and equipment. It has continued to collect payments from me all through the pandemic even when it was closed and I had no access. It continues to try to collect monthly sums as well as a termination fee although I have not used their services in over a year. Now the company has placed my account with a collection agency and demands $98.00. I am disputing that I owe this debt at all.

      Business Response

      Date: 10/09/2023

      Good Morning!

      We are happy to assist! 

      Please see the attached. As we received said compliant via mail. Written response was sent via mail on 10/4/2023.

      Thank you for your time! 

    Work Out World Brockton is NOT a BBB Accredited Business.

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