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Business Profile

Health and Wellness

MedWell Health and Wellness Centers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health and Wellness.

Complaints

This profile includes complaints for MedWell Health and Wellness Centers's headquarters and its corporate-owned locations. To view all corporate locations, see

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MedWell Health and Wellness Centers has 7 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/25/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've unsubscribed from emails, hence now getting the error. They still continue to email me after emailing their support several times without response.

      Customer Answer

      Date: 05/05/2025

      I have not heard from the business in response to my complaint.

    • Initial Complaint

      Date:03/03/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Last october I paid and received my medical card after being approved by Medwell of Brockton. I submitted an application as directed January 11th for an increase in my allowance. I have been calling almost every day since and every day I get the same response.... I am told I will be contacted within 24 hours and that never happens. Today I tried talking to someone about the situation and I was hung up on. I paid a lot of money and expect to be able to contact my qualifying doctor if necessary and the man on the phone said that wasn't going to happen. I have recently been diagnosed with COPD and desperately need to speak with my Medwell doctor. Thank you!

      Business Response

      Date: 03/13/2025

      The patient submitted an electronic request form for an increase to her allotment on January 11, 2025. The standard timeline for reviewing these requests is 10 - 12 business days. The request was declined as the patient's practitioner felt the allotted amount given to the patient to be sufficient for the qualifying medical condition in question. Our practitioners are not able to speak directly with patients as they are occupied conducting patient appointments throughout the day; this is the purpose of our call center representatives, electronic request forms, and patient verification letters.

      Customer Answer

      Date: 03/13/2025

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      Demanding full refund as I am forced to sign up with a new provider at their full cost fee. I require communication with a doctor. Medwell refuses to allow said communication. My pulmonary specialist declared I have COPD and urged me to switch to non-flower alternatives, which take a higher quantity from the allotted purchase amount. I need an increase in my allowance for purchasing alternative THC products. Medwell is denying to discuss this with me. Any other company I have researched has made it clear that I may qualify for an increase as well as speak with a doctor. Medwell only allows consumers to leave a message with a foreignor, every time, who lies and promises a follow-up phone call within 24 hours. THAT NEVER HAPPENS. I demand a FULL REFUND so that I may take my business ELSEWHERE to an American-based company with real doctors who take this matter seriously. 

    MedWell Health and Wellness Centers is NOT a BBB Accredited Business.

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