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Business Profile

Pawnbroker

Ideal Jewelry & Loan

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/30/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Upon an item, and then for months later, had to pay a fee to extend the loan contacted them on Monday this week, my item has been sold. They refused to tell me the date they refuse to advise where my item is. They literally robbed me, stole my item 5 times more than I received as alone Business practices, illegal processes

    Business Response

    Date: 09/10/2024

    Hi I'm responding to a complaint #******** issued to Ideal Jewelry & Loan by ******* ********.  Destiny last came in on 02/20/24 to renew the loan on her pocketbook. The new ticket expired 4 months later (required my law).  She never came in again to either pay the renewal or pick up the item.  On June 28th 2024 we sent her an overdue letter to her home address by certified mail (also required by law).  The certified letter was never signed for and eventually sent back to our address stating return to sender unclaimed.  The letter had allowed her 15 days to come in and renew or pickup.  We held on to the item for Destiny extra time after that but she never came in or called.  The pocketbook was entered into our inventory on August 8th 2024 and sold several days later.  She called our store on august 28th to inquire about the item but unfortunately it was too late.

Ideal Jewelry & Loan is NOT a BBB Accredited Business.

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