Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB I need to address multiple concerns regarding the photography service I recently received. Firstly, the quality of the photographs fell short of expectations. Additionally, the photographer's behavior was unprofessional, including discriminatory remarks and a lack of respect for boundaries.During our conversation, I was met with disrespectful comments about my appearance, which is unacceptable. Furthermore, the photographer exhibited unprofessional behavior by using a camera phone without consent and posting images on social media without permission.I am seeking a full refund and a clear plan of action to prevent such incidents in the future. Attached are relevant documents for your review.Looking forward to a swift ***************,*******

  Business Response

  Date: 02/09/2025

  Company: Kavfamousshotit
  
  Dear Better Business Bureau,
  
  Thank you for reaching out regarding the complaint from ******* ***** **** I take all customer concerns seriously and appreciate the opportunity to respond.
  
  I would like to clarify the following points:
  1. Quality of Photographs:
  The client received the agreed-upon photography service, and the final images delivered were consistent with the quality and style showcased in my portfolio.
  Prior to booking, clients are made aware of my photography approach, and I strive to ensure satisfaction through clear communication.
  2.Professional Conduct:
  I maintain a high level of professionalism in all my interactions and categorically deny any discriminatory or disrespectful behavior.
  At no point were inappropriate remarks made toward the client. I take such accusations very seriously and have no history of similar complaints.
  3.Use of Camera Phone & Social Media:
  .I strictly adhere to industry standards when capturing and delivering phot
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  os. Any use of a phone during the session would have been for reference purposes, and for protection purposes not as a primary photography tool.
  I also respect client privacy and do not post images on social media without consent. If the client believes an image was shared without permission, I would be happy to address this directly and ensure their concerns are resolved.
  4. Refund Request:
  Per my business policies, refunds are not issued once services have been rendered, as photography is a time-based service with custom work involved.
  However, I am open to discussing possible resolutions, such as additional edits or reshoots, to ensure the client is satisfied with their experience.
  I strive to provide quality services and maintain a professional reputation. I am happy to work toward a fair resolution and appreciate the BBBs mediation in this matter.