Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/11/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My car was in auto solutions because I thought it was the alternator. Brought the part and they fixed the alternator, that wasn't the problem. I Brought the car back and says her was going to his technician look at the car and he told me it was the starter. That wasn't the problem and the auto solutions wasn't a blessing ro fix my car but charged signature Finance $473.52 and the car wasn't fixed. And I don't believe they should have charged that amount if they couldn't fix it. And now stuck with having to pay signature Finance the money that paid auto solution's and they never fixed the car. I would like to have a refund. Because they never fixed my car but was paid for it. Please help me.Customer Answer
Date: 02/22/2025
I have not heard from the business in response to my complaint.
Business Response
Date: 02/26/2025
I never do business with this customer **** business . sorryCustomer Answer
Date: 03/09/2025
I have not heard from the business in response to my complaint. This is unresolvedBusiness Response
Date: 03/10/2025
The customer towed the car to to get it checked out, the car would not start. tech checked the vehicle determine the starter was the issue after replacing the starter the vehicle started on and off ,we told the customer. we need to continue diagnos the vehicle ,customer said ok .right after the finance company call ask to pick-up the vehicle , we call customer .he said ok to release the vehicle .we deliver the vehicle to the finance company , they tow to car to a different place if you check ,they concluded the same diag . i called the customer we made a deal . we got it resolvedCustomer Answer
Date: 03/10/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
****** *****
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