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Business Profile

Furniture Stores

H2O Furnishings

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Stores.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/10/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is the email I have sent multiple times with no response. Good morning I'm writing in reference to the cabinet above (brightroom file cabinet D15-00036 that I purchased from ****** on Saturday. 12/28/24. Upon unboxing the cabinet I discovered that the side of the file cabinet drawer was cracked and broken. It had Jagged metal edges on it that cut my fingers. I would like to know how to obtain a new file cabinet since there are none available in the Target near me. Please contact me at ************ to discuss this issue.

    Customer Answer

    Date: 01/23/2025

    I have not heard from the business in response to my complaint.

  • Initial Complaint

    Date:02/22/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a 01-07052. Cayden 68" 4 pc console 2/1/2024 from BJ's and had a missing part, this is an excerpt I sent to their customer ****************. Cayden 68" 4 pc console and its actually missing the threaded inserts on one of the chair legs labeled J. Can you please advise or send ************ is a picture of an intact leg and the one that is missing.********* Since then I got an immediate auto reply stating that I could give extra information and they'll get to it right away. I did not receive any further contact since then. I sent an additional email 2/16 and this time did not get an auto reply.I have tried calling at least 30 times it feels and I get the same answering machine as other complaints have mentioned to call back again to reach someone. Although it has only been 3 weeks, this seems like the nightmare that others have complained about. This item has been discontinued at BJ's so I cannot get any additional parts or returns, it is really just missing two inserts that I think are easy enough to deal with, but it's going to cost me time and money to go find it from somewhere else.

    Business Response

    Date: 04/16/2024

    The replacement part was sent to the customer via ***** and was delivered on 3/28, tracking # ************. Please do not hesitate to contact us if there are any further issues. 
     
    Best regards, 
    The **************** Team

  • Initial Complaint

    Date:12/19/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to contact this company for over a week. I get the same VM saying to call back or send an email. I have also sent emails with no response. This is what I am asking to be sent.I need a replacement cabinet door. The wood around the glass is broken on the right side facing me. It is for the ***************************, *************** Cabinet purchased at BJ *************** SKQ#****** on the paperwork.

    Business Response

    Date: 12/19/2023

    We received an email from ************** on the afternoon of Friday 12/15/23.  On Monday, the east coast was hit with severe weather and our offices were closed.  We emailed ************** back on Tuesday 12/19/23 to inform him that replacement parts are not stocked on fully assembled items like the one he purchased and he would need to return the product to the store he purchased it from. 

    Customer Answer

    Date: 12/19/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    *********************

  • Initial Complaint

    Date:08/30/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the 04-00529 -M *********** Desk and it was missing a couple of parts. I have made multiple calls to their ************ number to try to get the missing parts sent per the manual, but every time I call I get a message saying all associates are busy to call back at another time or email them. When I email them I never get a response. I am looking to get the following parts sent to me so my desk is complete. I need bag G which is the desk drawer handles and part 8 which is the front of the drawer (see attachments).

    Business Response

    Date: 08/31/2023

    We no longer carry replacement parts for this item as the item has been discontinued by **** *****.  In this circumstance, the customer should return the product to the store they purchased it from for a full refund.

  • Initial Complaint

    Date:03/27/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the "Cameron **************** 24" swivel bar stool" from Bj's on October 21,2022 that was manufactured by H20 furnishing. One of the stools broke through no fault of my own. I called customer service and wrote several email requesting part 4,5, and 6. No one has answered my email nor answers the phone.

    Business Response

    Date: 04/11/2023

    Replacement parts have been supplied to the customer.  Thank you.

H2O Furnishings is NOT a BBB Accredited Business.

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