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Business Profile

Hotels

The Beacon Inn

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for The Beacon Inn's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Beacon Inn has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:07/07/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I booked this for my 18 year old to.stay in ******. I called back within 23 hours to get information about a shuttle service from the airport. Thr guy over the phone said I was booked at the other location which is four hours away. I told him that won't work and I need a refund. **** refused to refund me because it's against there 14 day cancelation policy. They won't let me speak to a manager as well. They older man I spoke to refused to give me his name. I fell.this company is a scam and take people's money. They have no customer service either. I have never dealt with any company like this. I want my money back and I don't want anyone else to be scanned by then either. They take your money and they are hours away at a different location. They tried telling me it's a mile away but its actually four hours. I can't believe how they get away with this. Thank you

      Business Response

      Date: 07/11/2024

      This guest booked a room at our 1750 Beacon Street location in *********, ** directly on our website.   Before booking, the address of the building is listed clearly. The cancellation policy is also clearly posted before booking stating that with 14 days, the deposit for the room is non-refundable. The deposit is the amount of the first night. The guest then called us and indicated wanting to be switched to our other location at 1087 Beacon St, also in *********, **. As we were sold out for the nights of the stay at 1087 Beacon St, we were not able to move her location. She then wanted to cancel for free, we let her know that we were unable to provide a free cancellation, but that the locations are between 1 and 2 miles apart (exactly 1.6 miles apart). The guest was unhappy with the fact that she was not receiving a free cancellation.

      The reservation was cancelled less than 14 days prior to check-in, thus forfeiting the first nights deposit per our cancellation policy ( see attached exhibit to see our policy stated on our website).
      It is not our intention to issue any refunds.

       

      Customer Answer

      Date: 07/11/2024

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      When booking on there website i googled The Beaconn Inn 1064. Nowhere wss listed that I saw the other location. It was within hours of booking I got the confirmation email saying BEWARE at the top of it saying this might of been booked at their other location. I immediately called. I kept calling whuch I was blown off several times because the guy kept saying we will call you back in which he never did. So that evening i called back spoke to another man and he was SO RUDE and mean. I have never dealt with such a unprofessional establishment in my life. He refused to let me talk to anyone in management. He wouldnt give me his name at all. Then he told me they canceled my reservation without refunding me. I still havent recieved a cancelation email. This reservation was still 6 days from traveling and they could of easily refunded me and treated me alot better then they did. I slso have read online about how cruel and unprofessional they are at this establishment. They should be embarrassed the way they speak and treat their customers. They have no customer service skills at all what so ever. I want my son to get refunded what they charged him. He didnt stay there and it is their misleading website that did this. I also emailed the company with no email back as well. They shouldnt be in buisness at all for talking to woman the way they do. Thank you 

      Business Response

      Date: 07/17/2024

      Our Address is *************************************************************************, as indicted on our website at thebeaconinn.com.  We do not have "The Beacon Inn 1064", as stated by the guest. 

      We, at the Beacon Inn, train our employees to handle all situations in the most professional and kind manner. We dispute this characterization of our staff as described by the guest.  

      Customer Answer

      Date: 07/18/2024

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as 

      I am attaching the email conformation that says on it twice locations you have. On my booking it doesn't say in at the other location. When I googled your buisness I googled The Beaconn Inn 1064. You can say whatever you want to get out of how you spoke and treated me was absolutely horrible. Customers should never be spoke to the way I was treated. I said I would let you know if I wanted to cancel that booking since you refused to credit me back. Then I learned after calling you canceled it without giving you permission too. I still haven't received a cancelation email. You don't treat your guests kind at all. You talk to them in a threatening and demeaning way. You took my money and didn't care about which location you booked it. It's a nice way to scam customers. Your reviews are absolutely appalling online about how rude your employees talk and treat customers. You should be embarrassed of taking money from customers from your mistake. 

      FAQ

      Regards,

      *****

       

       

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