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Business Profile

New Carpets

Boston Rug Company, Inc.

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

5/5 stars

Average of 2 Customer Reviews

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Review Details

  • Review fromWendy O

    Date: 07/09/2023

    5 stars

    Wendy O

    Date: 07/09/2023

    I called Boston Rug from a ****** search and, after calling a number of companies, got a very good feeling from our conversation. They immediately sent out a van to pick up my 8x11 rug. The rug is a light color, and had some pet stains on it. Upon pick up, I immediately received an invoice via email with the order number & cost confirmed. The rug was returned earlier than promised, it was very clean, no more odor and in excellent shape. I will definitely use their services going forward!

    Boston Rug Company, Inc.

    Date: 07/10/2023

    Thank you very much for you 5 star review, comments like these gives us more energy and will to do better and better. Thanks again and hope to be of service to you soon again.

    Best regards

    bahman

  • Review fromAnn M

    Date: 02/16/2023

    5 stars

    Ann M

    Date: 02/16/2023

    First time using Boston ******* They did an amazing job cleaning and replacing the fringe on our rug. It is a machine-made oriental-style, and when we've had it cleaned elsewhere they always scoffed at it as "not being worth the effort." Not Boston Rug! The treated us as if we were long-standing customers, and the rug was worth five figures! Plus ******************, the owner, is delightful to work with; he answered all of my questions in great detail and is an excellent listener. Thank you, Boston *******

    Boston Rug Company, Inc.

    Date: 07/10/2023

    Thank you very much for your 5 star review. Your comments are very nice and encouraging, hope to be of service to you soon again. 

    Best regards

    bahman

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