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Business Profile

Administrative Services

Tous Les Jours

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Administrative Services.

Complaints

This profile includes complaints for Tous Les Jours's headquarters and its corporate-owned locations. To view all corporate locations, see

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Tous Les Jours has 2 locations, listed below.

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    • Tous Les Jours

      3 Old Concord Rd Burlington, MA 01803-5168

    • Tous Les Jours

      152 Harvard Ave Allston, MA 02134-2701

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:04/04/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a cloud cake (6 inch) on March 10th 2024, through the phone with the store. They asked for my card number and security code through the phone, which I did not realize was inappropriate at the time. Then after they got my card information and placed this order, they told me oh this cake could not be delivered, so what they could do was cancel my order and ask me to purchase again on Uber Eats, which I strictly followed, and they promised they had already issued my refund. But now its been almost a month, the money is still not back. I contacted them several times and they constantly told me that oh we will let the manager contact you. But when I asked them to send me a picture of proof that shows they actually issued the refund on their side, they could not show any proof and refused to receive my call (I believe they have blocked my phone number). This is definitely the worst shopping experience ever. Bad service. Dishonesty. They still owe me around 47 bucks for that cake to today. I need them to give my money back.

      Business Response

      Date: 04/24/2024

      We have tried to call this customer many times, she has blocked our number and we can't get through.  In order for us to research this transaction, we need the following:

      Transaction date
      Last 4 digits of her credit card
      Total about paid

      Thank you, ***

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