We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Computer Software

Everbridge Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software.

Complaints

This profile includes complaints for Everbridge Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Everbridge Inc has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/17/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      At some point in the past, I worked for a hospital that uses Everbridge, *** to notify employees regarding inclement weather. I have left that employer (unknown which hospital), but two days ago I received a phone call that I answered and no one talked. Hanging up, I received a text a few minutes later telling me of the inclement weather. I replied "STOP" and blocked the caller. A half hour later I received another text from a different number saying it was the same company telling me of inclement weather. I replied "STOP" and blocked the number. Then another call. I listened to it and it was recorded, no way to opt out. I blocked it. I found the email for support and was told that I had to contact the employer to have me taken of the list. I told ******* ******* that his company was calling me, I considered it harassment and wanted it stopped. Then I added I am filing a complaint with the BBB and the ***.

      Customer Answer

      Date: 03/27/2025

      I have not heard from the business in response to my complaint.

    • Initial Complaint

      Date:05/07/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have called Palm Beach *************************** as Everbridge is the vendor that was hired to make calls about an emergency. I did not opt in nor did I give my number to be called. ***************** does not know where they get the information. I want to know where the information came from and who authorized the call.

    • Initial Complaint

      Date:09/26/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up through nixle to receive local alerts for traffic and weather in area code *****. when i moved to a new area, i signed up to get local alerts for ***** (St ******, ****) and stopped the alerts to *****. all was good until i tried to unsubscribe from the ***** alerts. it didn't work. i finally just had the phone alerts blocked and i send the **** (************** ****************** emails go to spam. my nixle account has no ***** references and i deleted my everbridge account, but i am still receiving emails from ****. There is no customer service for users. I tried calling the 888 number, but no one ever answered and some of the options don't even work. there is no customer service email. i have submitted several "tickets" through nixle, but no one ever follows up and since i don't have an everbridge account, i can't even check on the status of the ticket. and, no, there doesn't seem to be a way to signup for an everbridge account. this has been going on for months. Also, since I signed up my husband for these alerts, he is still receiving emails and texts. this is terrible customer service and a terrible way to treat customers.

      Business Response

      Date: 09/26/2023

      Please reach out to ********************************** or ************ in the future for assistance. A ticket will be created for you and someone will be reaching out shortly.

    Everbridge Inc is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.