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Business Profile

Delivery Service

Haultail

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Delivery Service.

Complaints

This profile includes complaints for Haultail's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Haultail has 57 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Haultail

      1500 District Ave PMB 2100 Ste 2100 Burlington, MA 01803-5069

    • Haultail

      14201 N 87th St # B-125 Scottsdale, AZ 85260-3683

    • Haultail

      500 La Terraza Blvd Ste 150 Escondido, CA 92025-3876

    • Haultail

      11801 Pierce St Ste 200 Riverside, CA 92505-4400

    • Haultail

      23 Corporate Plaza Dr Ste 150 Newport Beach, CA 92660-7908

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/25/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered my vapes from Vuse on 6/08/22. Total of ******. Since the shipping laws changed to require signature they use Haultail as the courier. Tracking # NJIX4RQHDT. On their app can follow tracking from the 9th to the 18th its picked up by courier and No more updates after that i been contacting the live support chat on the app to ask how much longer until delivery and why is there no more info unless its lost. Awful customer service. Its not in real time or live as stated so have to wait for response. Every answer is a lie that Its being delivered tonight, tomorrow or within 1-3 days or an excuse they have go check with driver they will let me know. Never got back to me unless I question them. Cant call because the connection is too poor to hear anything and they promised to text me an explanation then call got cut off. Never got that text either. The customer has to be home to sign so how do you run a delivery business that cannot give a specific date or times or even window of time to expect them. Their website claims to have real time tracking updates and easy communication with driver and fast service. None of that is true either. Included every ss of the support chat that is obviously not true, a text from Monday that was untrue and the tracking info to show its not being updated. I want the truth and accountability if this is even a real business. If its lost I want my refund started and if its going to actually be delivered I want a real date and time.

      Business Response

      Date: 07/17/2022

      Hello, 

      Customer ***************************** truly received her order with tracking number NJIX4RQHDT
      State: ********** 
      Tracking number: NJIX4RQHDT  
      Consumers name: ******** Pierce 
      Delivered: Jul 5, 2022 4:16 PM

      ***************************** received her order from VUSE on July 5, 2022 by a Haultail approved driver. The Haultail driver confirmed her ID and the customer signed and accepted the order herself. Please see attached screenshots. 

       

      If you need any additional proof, please let us know.

      Kind Regards,

      Haultail Support 

    • Initial Complaint

      Date:06/07/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a package picked up by haultail to deliver to me on april 25th 2022.my vendor says they can not help me with the courier service. They said my package would arrive in 10 to 15 days. Ive been communicating with them for the last 3 weeks to no avail. They keep telling me asap and it will be delivered next week. I need this package delivered. It is costing me more money to purchase this item in store when i should have had it 4 weeks ago.

      Customer Answer

      Date: 06/19/2022

      I have not heard from the business in response to my complaint.however the company that shipped the item has given me a refund and canceled the shipment.

    Haultail is NOT a BBB Accredited Business.

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