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Business Profile

Formal Wear

Main Event Tuxedo, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/20/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I rented a tuxedo from ********************* the owner and operator of Main Event Tuxedo on 10/1 for a wedding on 10/15. I was not allowed to try on before the wedding because he did not have the time. I opened the tux on the day of the wedding and the sole of the shoe was detached from the upper. I sent him a picture and he played it off as if I had broken the shoe. When it came time to return the tux, I went and he was not there. I went on 10/17 two days after the wedding during his posted business hours and he was not there. I was sent a ***** rude text demanding I bring it back that night which I could not. I sent my wife the next day during hi posted business hours and again he was not there. I then received another text message from the owner *****, this time very rude and disrespectful. I confronted him about being rude and disrespectful and he made physical threats and said he was "old school" and he "could make one phone call" and take care of me. I have the texts. He then said he was charging the ****** credit card with late fees and would not refund me for the shoes. Honestly, I do not know where else to turn. It is not right for a business owner to disrespect customers like that and to make physical and implied threats is completely overboard.

Main Event Tuxedo, Inc. is NOT a BBB Accredited Business.

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