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Business Profile

Marketing Consultant

Applied Marketing Science, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Marketing Consultant.

Complaints

This profile includes complaints for Applied Marketing Science, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Applied Marketing Science, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:01/30/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I get a lot of your surveys on survey panels usually requesting opinions from people probably to be used in some sort of litigation, I complete them and many times I am not compensated as agreed but Im sure you receive the survey and use the data ,mor whatever it is you need out of it. Ill base the complaint on the latest one, which was an opinion regarding a credit building loan. Below is the **** &I would like to know if you received the survey and why I was disqualified after completing it. ***********************************************************

      Business Response

      Date: 02/16/2024

      Applied Marketing Science designs and conducts research on behalf of their clients by hiring ProdegeMR and their panels (************, Swagbucks, etc.) to distribute their surveys. When we launch a study, we provide ProdegeMR with the estimated survey duration and ProdegeMR sets a minimum time in survey threshold to protect against bots or other fraudsters who may try to harvest the incentive by providing poor quality data. If a respondents time in survey falls under that minimum threshold, their status is placed on hold until the study completion at which time Applied Marketing Science communicates to ProdegeMR who did and did not complete the survey. Those who are categorized as a quality complete are then reclassified on the ProdegeMR side as a complete and compensated for their time (even if their time in survey was initially flagged for falling under the minimum threshold). For this particular study, **** would have been reclassified as a complete and paid the fair compensation. However, per ***** request we have removed his data from our dataset, and it will not be used in this research study.

      In the future if **** has questions about his survey classification status or incentive processing, he can reach out directly to panelist support at ProdegeMR or to ***********************, Field Operations Manager at Applied Marketing Science using the email and phone number provided during our call and over email.

      Customer Answer

      Date: 02/21/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ***************

    Applied Marketing Science, Inc. is NOT a BBB Accredited Business.

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