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Business Profile

Medical Technology

Butterfly Network, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Technology.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/05/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had an account with ********************** ultrasound that was set to autorenew on May 19th, 2025. On March 19th, 2025, I emailed the company asking how to cancel my subscription. Their response was as long as you cancel the autorenew, then your account will be canceled. I immediately canceled the autorenew. On May 19th, I was charged 420$ for a year subscription. I emailed the company on May 19th and their (******) response was asking what the date of the transaction was an the last 4 of my credit care. I responded to them immediately and there was no response for two days. Therefore, I called on May 21st and they said that I am eligible for a refund because it was within 30 days of the transaction and that was I was already working with ******, so I they would forward the information to ******. I got an email response from them that they recognized that I had called. I emailed back and stated my concern was that I had canceled the autorenew and still got charged. They responded with that it was odd that I was charged and that they would escalate my concern. I have been emailing repeatedly since then and have gotten no resolution other than they have "escalated" my concern to the financial department. It has now been 12 days since that 420$ and they have not refunded my money (which shouldn't have been charged in the first place because I had canceled my autorenew). I have reached out multiple times via email and telephone with no resolution or timeframe of a resolution.

    Business Response

    Date: 06/16/2025

    Hello,


    Our records reflect that this customer's credit card was refunded the $420 on June 4, 2025.  We have a record confirming the refund was provided but that record includes identifying information and therefore we will not upload to our response per BBB's instructions not to include any identifying information.  Please let us know if anything further is required to resolve this matter.


    Thank you. 

Butterfly Network, Inc. is NOT a BBB Accredited Business.

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