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Business Profile

Publishers

Aspen Publishing

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/17/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 16, 2024, I found out that the Course for JD-Next had started on October 9, 2024, only because of a *************** I emailed the company asking that they move me to another course because I did not feel like I would be able to catch up with the other students. I was told I was past the deadline even though the company did not send out a reminder that the course would be starting on October 9th, 2024, which wouldve been helpful to help a student like myself be successful in the program. I spent either $322 dollars to do this program to try to get into law school and now am being told that they cant move me to the next course. I did not want a refund but just to be treated fair and to be placed in another course to have the opportunity to be successful in the program. I paid money for a program that I will be unlikely to use.

    Customer Answer

    Date: 10/28/2024

    I have not heard from the business in response to my complaint. 

    Business Response

    Date: 05/13/2025

    JD-Next is our ********** entrance course & exam. It is an 8-week, asynchronous, first-year law school Contracts class followed by the exam which students can then submit to law schools as their admissions exam. Mr. ******** was originally enrolled in our June ****** and then switched to the October cohort at which time he was apprised of all relevant dates such as the starting date, add/drop deadlines, and exam dates. The course began on 10/9/24, and on 10/16/24 he reached out to complain that he had not realized the course had started and asked to move to another course or receive a refund; unfortunately, this was after the add/drop date had passed, so we were unable to move him to another course or refund his fees. On 10/17/24 our CS *** responded and attempted to work with him to explain the asynchronous nature of the course, allowing students to complete the course at their own pace, and as long as he completed everything, he would be ready for the exam. 30 minutes later, Mr. ******** responded negatively, stating that he would be writing a bad review on our web site and BBB. ** again reached out again an hour later apologizing for Mr. ********** frustration and disappointment and explained that many people joined during the first week, that he still had time to catch up if he would just sign into the portal and look around he would see there were no late assignments and he should not have any issues joining the course at that time, and that both the Course Assistants and CS would be dedicated to helping him achieve success in the course. Mr. ******** did not respond and instead filed this complaint. We have not heard from him since. He did not participate in the course. Please see attached correspondence

  • Initial Complaint

    Date:09/02/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Issue: Aspen received the item, August 23, but has not credited my credit card account.Requesting Prompt refund!This was my first purchase with Aspen publishing and I'm disappointed with the way Aspen publishing has handled my order (#*****). When I placed my order, there was no message or notification at the time of purchase that packages cannot be delivered to a PO Box. , I would have provided a physical or alternate address. In addition, Instead of contacting me to give me the option of updating the address to prevent the item being returned, ASPEN NOTIFIED *** TO RETURN PACKAGE I attempted to intercept the pkg to prevent item being returned, called *** was told that Aspen requested the package be returned...After calling Aspen's customer *********, no one seems to be able to assist me--The customer service needs... I was told refund takes 3-5 days once returned item is received, the attached docs confirm item was received on 8/23/24, but aspen has not honored their own policy.This customer service is not good at all.Tracking Number 1ZAG25500311293772 *** Ground Shipped / Billed On 08/14/2024 Delivered On 08/23/2024 11:00 P.M.Delivered To INDEPENDENCE, **, US Order #***** Status Paid Order placed on 12 August 2024 Tracking Code:1ZAG25500311293772

    Business Response

    Date: 05/12/2025

    Hello - we apologize for the delay in responding to this complaint in this forum but we were only just given access to this account. Attached please find proof that the refund for Ms. ******* was processed on 9/4/24 with payout occurring on 9/6/24. Please let us know if you require anything further.

  • Initial Complaint

    Date:06/24/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    JD-Next program opened a simulation for a certain time period during a week when a federal holiday was in play. Juneteenth was a day of celebrations, and contacting Aspen Publishing prior to resulted in a discriminatory NO, we will not extend the simulation testing period. There is no consideration for students of color, I suppose for me as a woman of color either. For a program intended to give me a path forward, they have shut me out without explanation. I demand a full refund or they can reopen the simulation so that I can take the next JD-Next exam.

    Customer Answer

    Date: 07/05/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I received an email offering me a date to take the exam simulation. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    ***************************

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