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Business Profile

Security Systems Consultants

Sophos Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security Systems Consultants.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/19/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date 9/19/22 During the pandemic, while working from home my previous employer installed Sophos as part of their system. Upon leaving this job they failed to remove this from my personal computer. I have contacted Sophos to remove their software from my personal device. Currently, the Sophos software is costing me both time and money as it is preventing me from performing tasks I need to.

  • Initial Complaint

    Date:07/08/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I needed to see if there was spyware and/or virus on my computer..I found "hitmanpro" put out by Sophos & since they had a trial version, i downloaded & installed. The install "failed", i attempted a reinstall, it failed. i then attempted to uninstall. Can't do it. I mean, there is NOTHING can be done to rid my PC of this software. They responded once on ******** but ignored me from then on. I used all the tools on their website to remove. i used a 3rd party to attempt removal. cannot remove in safe mode, in DOS. NOTHING will remove this! My only recourse is to format my hard drive! I have too much on there to do that and I want something done about this! i called them, I'm not a premium member, so they are snotty and don't help. Can't get support on their website, same thing, only premium members. This is a cyber security company that has essentially installed ********************* on my computer.

Sophos Inc is NOT a BBB Accredited Business.

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