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Business Profile

Sewer Cleaning

Drain and Heating Solutions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sewer Cleaning.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:02/13/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ***BEWARE! DO NOT HIRE THIS PERSON!***We hired ***** ************************************************ Solutions) on December 30, *********************************** our first floor bathroom.First, he unsuccessfully fed a hand-held mechanical auger ("snake") through our toilet without any rubber shielding, badly scratching up our toilet. Then he removed the toilet bowl and used a powered snake - also unsuccessful. He then left to bring an even more powerful snake, which also did not fix the issue. On *****'s work report, he stated there was an obstruction in the pipe ***** feet from the toilet. He recommended a video inspection of the sewage pipe system. We trusted his expert opinion and paid him.We contacted a company that does video inspection of sewage pipe systems, who suggested that we instead contact a septic expert. We did so, and they confirmed a blockage in our septic system and cleared it out. However, this did not fix the water backup issue. The company then quickly figured out that the water pump, which moves the water from the first floor bathroom to the septic tank, was not working. They showed us that the pump float was completely ripped off and that the pump power line was almost yanked out. They also showed us that the pump chamber was ~5 feet from the toilet. This damage to the pump was undoubtedly caused by the massive, powered snake ***** fed at least ***** feet into the sewage pipe. The septic company said there was absolutely no way ***** could have fed the snake this deep without damaging the pump. The pump replacement cost us $1800 and definitively fixed the water backup. (We also paid significantly more for the septic diagnosis and cleaning).We understand mistakes happen, and contacted ***** for reimbursement -- *only for the $300 paid to him + $1800 worth of damage he caused.* Instead of acting like a professional who is advertised as "licensed, bonded and insured", we got RADIO SILENCE. We expected him to take responsibility and are extremely disappointed.

    Customer Answer

    Date: 02/26/2024

    I have not heard from the business in response to my complaint.

Drain and Heating Solutions is NOT a BBB Accredited Business.

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