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Business Profile

Dentist

Bourne Dental Associates

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dentist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/19/2023

    Type:Sales and Advertising Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    Hello,

    I've heard from the business promising full repayment after posting my complaint with BBB.  I have not received payment yet so I would like to keep this complaint open until they do pay in full.  Your service seems to be prompting their payment so I would appreciate you not cancelling the complaint until it has been paid in full.  I've been lied to before by them so please keep this leverage in place until the situation is fully resolved.  It seems to be the only thing that is working.

    I also recommend you having more than the two current options for updating a case.  One like "Business has reached out but situation has not been resolved."

    Thanks!!

    ****

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