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Business Profile

Computer Software Developers

Alpha Vantage Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/18/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a subscription to this late last year. I did not know or trust the company so I used a credit card that I never use for anything else. It had zero balance on it and I specifically used it just for Alpha Vantage.Within one month I had several charges for other items on the card including retail goods getting shipped to southern states including ****************** will steal your credit card information to make personal purchases. Support will not respond and your card will not be taken off file until you provide a new card.Scammed.

    Business Response

    Date: 05/18/2023

    This is not accurate. We use PayPal and Stripe as our payment processors and DO NOT STORE ANY PAYMENT INFORMATION IN OUR OWN SYSTEM.

    If you can reach out to ********************************** we will look into this and issue you full refunds for each month where you were not using our service. Thank you.

  • Initial Complaint

    Date:09/20/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Alpha Vantage Inc. keeps charging my credit card for months after I have cancelled the subscription. The last attempt to charge my credit card was on Sep 15 2022. I cancelled the subscription in January but they won't stop charging my credit card. They promised "Cancel anytime - no questions asked" on the subscription but they did not keep their promise. First, the business first ignored my request to cancel the subscription. Then, they lied to me that the subscription was cancelled but kept charging my credit card through Stripe.com.

    Business Response

    Date: 09/20/2022

    Hi, so sorry for the Stripe bug for canceled subscriptions. 

     

    We would be happy to refund ALL the charges since Feb 2022 (the month after your targeted cancelation month). 

     

    Would that work for you?

     

    Thanks!

Alpha Vantage Inc. is NOT a BBB Accredited Business.

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