Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/19/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August 2022, while traveling between ************** and ******, I stopped at Abe's Complete Auto Service to repair a problem with my air conditioner. The repair was completed but I was told that I also needed to replace all four of my tires as they were bald. This was also done. When I returned to ****** and prepared to change to my winter tires in October, my mechanic told me that I would need to replace all four of my summer tires as they were bald. I had driven less than **** km. on the supposedly new tires that Abe's Complete Auto Service had installed. My mechanic suggests that there is no way that these tires had only **** km. driven on them. I believe that I have been the victim of fraud whereby used tires were sold to me as new with the idea that a customer passing through *********, ************* with ****** license plates would be highly unlikely to return to complain about the misrepresentation. I would like the price that I paid ($149.00 per tire) to be adjusted to reflect that fact that I was not dealt with in an honest and forthright manner.

  

  Business Response

  Date: 12/28/2022

  Thank you for sending over pictures of the tire(s).  Kindly send over pictures of all 4 tires with the *** numbers located on the sidewall to assist in the claim with the tire manufacturer.

  Customer Answer

  Date: 12/29/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

  Thank you for your reply.  I have clicked on the "Do Not Accept" box because I do not believe that the complaint has been resolved yet.  I have included the photos of the *** numbers of the tires as requested.  I am quite happy to continue to work with the business in order to try to find a suitable resolution.  
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

  

  Business Response

  Date: 03/15/2023

  Good Morning *******,

  
  Thank you for all the supporting documentation that you have provided and your patience while we review. 
  There was a delay in our review due to getting our vendor involved and then having to reach out to the manufacturer, and it has gone too long.  As a shop, we are going to reimburse you for the 4 tires ($596).  We apologize for the length of time this has taken.
  At your convenience please call us at ************ and ask for ****** to complete the refund.

  
  Thank You,
  Abes Complete Auto Service