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Business Profile

Colleges and Universities

Harvard University

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Harvard University's headquarters and its corporate-owned locations. To view all corporate locations, see

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Harvard University has 10 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/27/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello,I hope this letter finds you well. I am writing to you with great concern and frustration regarding the presence of my personal information on your platform. Despite providing ample time and cooperation to comply with your requested steps for redaction and contacting ****** to forward the removal notice, it is distressing to note that my personal information is still visible on your website, specifically at the following link: ************************************************ want to emphasize that your team's ongoing refusal to remove my personal information is causing substantial harm to me. The consequences of this refusal extend beyond financial implications, as it poses severe threats to my safety and mental well-being. I have expressed my concerns on numerous occasions, and your reassurances of removal have not been upheld.I am deeply disappointed by the malicious ignorance displayed by the Lumen team in dealing with removal requests. It is unacceptable that despite acknowledging the potential damage your actions could cause, you have chosen to act in a manner that is both abusive and childish. By withholding the removal of my personal information, you are perpetuating harm and neglecting the ethical responsibility to protect individuals' privacy.I kindly urge you, once again, to immediately remove the link mentioned above from your database. This removal is essential for my safety and peace of mind. I expect you to fulfill your commitment as you initially promised during our contact.If my personal information is not removed from the Lumen Database within a reasonable timeframe from the receipt of this letter, I will be compelled to seek legal assistance to protect my rights and interests.I sincerely hope that we can resolve this matter promptly and avoid any further escalation. I look forward to receiving your confirmation of the removal and closure of the link in question at the earliest.Thank you for your attention to this matter.

    Harvard University is NOT a BBB Accredited Business.

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