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Business Profile

Internet Services

Akamai Technologies, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

This profile includes complaints for Akamai Technologies, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Akamai Technologies, Inc. has 12 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/15/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      For the last 3 years I have been receiving sophisticated phishing attacks from your server. I have sent you 9 CEASE AND DESIST NOTICES. Your company has taken no action to stop these attackers or responded to my abuse reports to your official emails. This is my last attempt to resolve this issue before taking it to court and suing your company for damages. Add my email to your global exclusion list, do whatever you need to do but if I continue to get more emails from your customers (the scammers) I will be pursuing this, and it will be very expensive for everyone.

      Customer Answer

      Date: 07/26/2024

      I have not heard from the business in response to my complaint.

    • Initial Complaint

      Date:02/02/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company has been billing my company for $120 per month. Such receipts include #******** and #********. I am no longer able to get into the account. When I log in, I get this error:"Your login attempt looks different from usual. To verify that this is you, a code has been sent to the email address associated with your user. If you do not receive an email within 5 minutes, please send us an email at ****************** to open a support ticket or click here for other options."When I try to open a support ticket, I get this error:"Bummer! The page you were looking for wasn't found. The button below will take you to our home page. It sure would help if you could send us an email and let us know how you got here so we can fix it."When I send an email to them to make them aware that I cannot get into the account, per their directions, I never hear back. I haven't been able to access these clous servers for months, as my business needs to make some changes. However, we constantly run into the same issues, and this company never responds to our emails. Ironically, this company also spams us with unwanted marketing emails.

    • Initial Complaint

      Date:07/15/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      For months now, I have been receiving a huge volume of criminal SPAM -- some of it outright financial phishing, other various scams and ploys and bogus marketing schemes. I have responsibly reported these messages for months via Spam.org and ******* SpamCop tool. Most ISPs take immediate action. Not Akamai aka ******!I eventually began contacting Akamai's abuse and safety team, whose responses were decidedly blas. Shutting down criminal misuse of their platform does not appear to be a priority for them.I have now started trying to contact their senior leadership team, in hopes that someone at the company will take this massive flaw in their security systems seriously. I hate to think of the hundreds if not thousands of people like me who are being preyed on constantly by Akamai users!Perhaps someone at BBB can get them to take this issue seriously and start behaving more like most **************** Providers, who aggressively terminate and block and ban criminal actors who are blasting out countless spam emails a night.Please help!

    Akamai Technologies, Inc. is NOT a BBB Accredited Business.

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