Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/22/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My domain name ******* was declined from being auction, however it's still listed there with the wrong price and was sold. Please stop the transaction while you still can. Please act *********'s the email I got from Nov 13, 2024:"Hello **** ******,Thank you for submitting your domain for "3 Letter .net Auction."Unfortunately, the following domains cannot be included in the auction. There are various reasons why we decline domains for participation in an auction. We will explain these to you in further detail at the end of this message.Only the relevant reason that your domain has been declined is displayed in parentheses after the domain name.---- Detailed reasons ----Your domains could not be considered for the auction inventory for one of the following reasons. The reason shown in parentheses is explained here in detail in each case.-- Criteria not met --The domain did not meet the criteria for the selected auction in full, or did not meet them adequately. Failure to meet even a single criterion can cause a domain to be declined.Learn more about the required criteria here: *************************************************** -- Whois details do not match --The ***** entry we have on record is not a clear match for your account data, so we are unable to verify you as the owner.-- Auction spots already fully assigned --Unfortunately, all spots for this auction have already been assigned. Re-submit your domain now for a future auction event. ***************************************************** -- High-quality domain, but the auction is full --Your domain has high quality, but unfortunately, all of the available spots for this auction have already been assigned. Please submit your domain with plenty of lead time for the next auction event. We will be happy to include it in the new auction catalog.

  

  Business Response

  Date: 11/27/2024

  Hello Viet,

  
  We are sorry to hear you have had an unhappy experience while using the Sedo marketplace. We can confirm Sedo does not add domains to our marketplace or auctions on behalf of anyone and all domains must be submitted through the user account.

  
  Upon review of the provided email it looks like the full email has not been posted. Please note, at the start of the email would generally have important details which confirm the specific reason that a domain is being declined. The detailed reasons are simply to help customers understand a specific response and are only given as someone may have applied with multiple domains which have been declined for varying reasons.

  
  It also looks like the detailed reason for (-- Minimum price too high --) is missing.This is important as someone is able to use the link provided in this reason to resubmit the domain with the recommended price for auction and it will be accepted if the customer does agree and proceed with re-applying at the recommended price.

  
  Sedo of course wishes to help resolve all questions and concerns. As you have stated this a current transaction, we ask that you follow up with us directly to address account specific matters and to ensure security.Please use the *************** in your Sedo account to post any concerns and we will be happy to address them there. My Sedo> ***************> Click on the domain to open the transaction.

  
  We hope this has helped to address any concerns and look forward to speaking with you directly.

  
  Best Regards,
  Sedo.com

• Initial Complaint

  Date:12/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an online order with this business in March of 2021 and have yet to receive my order. She keeps putting off the order. I didnt even realize until this summer that I havent received my order since it has been so long. I have tried contact with the company with very little response. The owner said she would email me back about this issue in October in which I have still not received a response. I want my product but at this point I want my money back so I can close out my business with them. I will never give my business to this company again.

  

  Business Response

  Date: 12/13/2023

  Hello, 
   
  We wish to first thank you for your feedback as all such matters are taken seriously and we do wish to review and improve our services where and when needed. 
  
  We of course do not desire anyone to have a less than happy experience while using our service. 
  That being said sedo.com is a domain marketplace and we offer plattform to trade unused domain names.

  We do not sell shirts or any other goods.

  It may be the case that you had contact with one owner of a domain listed on our marketplace unfourtunatly we have to refer you to your original businesspartner at the time as we are not the owner of the domains listed on our marketplace hence we cannot assist with any request of this nature.
  
  We apologize for any inconvinience this may have caused.

• Initial Complaint

  Date:07/10/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  According to Sedo, I opened an account to sell domains I own. I just got notification and a defunk email (via forwarding) that a domain I own has been sold & I need to complete the transfer. I clicked on the link & did not recognize the domain selling site & had to request a password reset. Once I gained access, numerous domains were showing for sale on their site. I immediately deleted all of them except was not able to delete the domain of interinc.com. I contacted the ******************** advised that when I signed up to sell, I had to complete the sale as it is a binding contract. I pointed out to them, I did not setup the account & will not be abiding by the sale. The only place this domain has been for sale has been on GoDaddy's auction website.Sedo said the domain has sold for $900. Again, I do not agree to the sale This domain is a legacy domain & has been for sale at a minimum of $2250.00 They are trying to force me to sell a domain at much lower than I am willing. I feel they are trying to steal a valuable domain & possibly resell it as I have no access to who the buyer is.

  

  Business Response

  Date: 07/12/2023

   Hello,

  We wish to first thank you for your feedback as all such matters are taken seriously and we do wish to review and improve our services where and when needed.

  We of course do not desire anyone to have a less than happy experience while using our service.

  The Account in Question was opened on the 1st of April 2015 in order to create an account it is required to confirm the registration through the email address provided in your account.

  Same counts for the Domains added to your account as they need to be verified by the actual owner.

  If you have not opened this account we recommend strongly that you change your Email password as somebody definitly had access to your Email and listed the domains in your name.

  The transfer has been cancelled on our end and your account has been closed as per your request.

  We apologize for any inconvinience this may have caused.
  
  Kind regards

  Your Sedo Team

   

  Customer Answer

  Date: 07/12/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *********************

• Initial Complaint

  Date:08/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sedo appears to be practicing some form of "domain ******". A domain I own recently expired and was associated with a small non-profit working to address climate change and biodiversity collapse by promoting nature based solutions. We have small staff and grew some recognition. Regrettably the domain expired and I discovered Sedo which I never heard of before visiting a portal to research recently expired domains. Sedo listed the recently expired domain with a 'make an offer' button. The minimum bid price waas listed at $10,000. A few hours later, I visited the site again to look at the price and it was listed at $50,000. The domain I had is not special and my website was the first ever associated. I believe Sedo is purposefully manipulating the domain price and practicing some form of 'domain ******'. The purpose of my review here is to call attention to this malicious practice it seems that there is little that can be done to restore my domain. Note that the average price of a domain renewal on the web is between $8.27 and $29.99. If someone at Sedo is reading this review / warning I appeal to them to reach out and assure that domain can be secured for a reasonable fee within the average prices on the web.

  

  Business Response

  Date: 08/16/2022

  Hello *****,
  
  We received your message and tried to call a few times today to the listed phone number. Unfortunately, we got a message each time that the voicemail was not setup and then the line simply disconnected.
  
  We think there might be some confusion and just want to clarify that Sedo does not own any of the domains listed for sale. We are simply a marketplace where the current domain registrant can list domains for sale and potential buyers can agree to purchase them. Sedo does not set any pricing and all listings are kept and maintained by the sellers. Regrettably, the domain was not provided in your message or the screenshots, so we were not able to look into the matter further.
  
  If you have a trademark with regard to the domain, Sedo has a process to request the removal of the domain listing from Sedos website. You can find additional information on that here: https://sedo.com/us/about-us/policies/rights-protection-program-rpp/
  
  As previously stated, Sedo does not have control over the domain, so that is the only action we can take. If you are looking to regain control and ownership of the domain, you will need to explore your options with your original registrar, or the registrar of the current domain registrant, or potentially a trademark lawyer if you have trademark rights.
  
  You are always welcome to call us at ************, option 3, Monday-Friday 9am-5pm EST or to email: [email protected] 
  
  We hope this has helped to clear things up.