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Business Profile

Organization

HL Central

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for HL Central's headquarters and its corporate-owned locations. To view all corporate locations, see

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HL Central has 2 locations, listed below.

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    • HL Central

      1 Frost St # 2 Cambridge, MA 02140-1502

    • HL Central

      1585 Massachusetts Ave Cambridge, MA 02138

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:10/16/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Sep 9th, 2024, I purchased a ticket for the event called "boat cruise" on Eventbrite app, which would occur on Sep 21st, at the price of ***** USD. (Evidence 1)The event is organized by HL Central, an association formed by ****************** students, organizing extracurricular events for the fellow students. Despite of that, it is a private organization not affiliated with or sponsored by ******************. (Official Website: *******************************************************)On the Eventbrite detail page, the organizer mentioned nothing more than the location of the event and a one-sentence description: "About this Event: ***************** Other) What better way to say welcome back than on a boat cruise around the *************?" (Evidence 2) Based on this description, I reasonably conclude that this is a sightseeing cruise. Before the event, I only receives a purchase confirmation email and a reminder of the event date from Eventbrite. (Evidence 3 & 4)However, after I arrive at the port on the arranged date, the staff told me that the cruise serves alcohol, and I could not get on board without my passport. The organizer has never informed me that I should bring my passport, neither on the Eventbrite page nor through emails.I tried to contact the organizer through ********** "contact organizer" page, HL Central official website, and HL Central official instagram, but has never got any reply. I even tried to reach out directly to the student leaders of the association (**** ***************** *****, both students of Harvard Law JD 25) by DM them through instagram, but they ignore my request to follow. HL Central's failure to notify me the event details and negligence to after-sale service shows their carelessness and arrogance as a service provider.

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