We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Rehabilitation

CHA Center for Mindfulness & Compassion

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Rehabilitation.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/30/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have received a bill from CHA in the amount of 225.00.I dont speak ************* need a translator to do this complaint.I tried to pay in the next day after I received the bill, but the system didn't let me do the payment and it was showing another debt I never used before.I received treatment in the middle of the hallway and they called me and I keep explaining them what happened with a Portuguese interpreter, but nobody helps **** want to make the payment, but the first payment that I tried to pay, and the system didnt let me.

    Business Response

    Date: 12/19/2022

    This email is in response to the complaint# ********.

    This was an ED ***** DOS 7/10/22. PB(physician) charge $225.00 was adjusted off and HB(facility) charge $521.00 was billed to HSN-BD. There's no patient balance at this time.
    Below is the note in our system from when the patient called our billing department regarding the bill he had received.

    "8978-Patient said wants to set up a payment plan but will call back to set up a payment plan Spoke with consumer and verified right party. Gave Recording Disclosure. Spoke with consumer and verified right party. Gave Recording Disclosure. 10008908661,10008875169 Patient called he stated that he didn't understand why we were calling in this is why he is calling back with ****** he gave us authorization to speak with his friend ****** on all medical accounts. He said that the patient had a bill for
    1000.00 or so. I advise hm that the balance at this time is $615.75. he stated that the patient doesn't speak english and that there is no way that the service that he has received cost that much. I advise him that is the price he said that the service that day was bad and that he will not pay this much. He also stated that the patient has no papers so it will not affect him in any way we will still have to see him the next time he goes to the hospital hung up"

    Please email or call if you need any additional information.
     
    Thank you and have a great day!

    ***************************
    Manager,SBO/Customer Service

    Customer Answer

    Date: 12/20/2022

    Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

    They didnt contact me and they sound not to care about this situation.

    Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

    FAQ

    Regards,

    **** ******

     

     

    Business Response

    Date: 01/11/2023

    Hi,
    *************** to the letter dated 12/21/2022 (rebuttal)

    I spoke to the patient today and explained how ************************* bills for the services we provide. I also explained that he did not owe any balance at this time.
    That his balance had been adjusted off since the date of service was more than 120 days old. Patient insisted on making a $300.00 payment to settle this issue. I agreed 
    to the payment. He will call me directly when he's ready to make the payment.

    Patient was very pleased with the outcome.

    Thank you and have a great day!
    ***************************
    Manager,SBO/Customer Service
    Tel ************

CHA Center for Mindfulness & Compassion is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.