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Business Profile

Smart Phone Software

PhoneTracker

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Smart Phone Software.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/21/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I tried this app for 89 cents and they charged my debit card $49.80. I have repeatedly asked for a refund to no avail.

    Customer Answer

    Date: 12/01/2024

    I have not heard from the business in response to my complaint.

    Business Response

    Date: 12/08/2024

    Dear user,

    I sincerely apologize to you. I understand that this may have caused you some inconvenience and disappointment. I appreciate your concerns regarding unsubscribing, and we are committed to assisting you.

    To facilitate the process of unsubscribing for you, we have partnered with a third-party platform called TryHelp. You can independently manage your subscription by visiting the TryHelp link provided.

    On the TryHelp platform, you will find detailed policies and guidelines, as well as easy-to-follow instructions for unsubscribing . The platform also offers real-time tracking of progress service and supports communication with our customer service team to ensure your matters are handled properly.

    Please click the following link to access TryHelp:
    *************************source=support

    Thank you for your cooperation and understanding. We sincerely hope you will consider our services again. We apologize for any inconvenience caused.

    Wishing you all the best!

    Customer Answer

    Date: 12/10/2024

    Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

    [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

    Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

    FAQ

    Regards,

    *****

     

     

  • Initial Complaint

    Date:09/21/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1: Ordered .99 Cents One Time use to track phone.2: Persons phone was "located" almost ************************************************ the shopping mall about an hour earlier, and after the locator search "located" the person; the person showed back up with in 15 minutes. (area code/ phone exchange for the phone number was where they located to)3: How is it possible for a person to travel almost 500 miles in 15 minutes. DO NOT USE THIS SERVICE

  • Initial Complaint

    Date:11/09/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I mistakenly agreed to a charge of 99 cents, ($0.99) on November 6, 2022, for what I was led to believe was a free service to help locate a friend's lost mobile phone. I received no service but saw that my account was charged $0.99. on my PayPal account. Now I see that today, November 9, 2022, the same *********-based vendor has charged my PayPal account $39.99. Both charges are unauthorized and I want my money paid back immediately. Both are fraudulent charges.

PhoneTracker is NOT a BBB Accredited Business.

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