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Business Profile

Taxi

Logan Airport Cabs

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Taxi.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/25/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I pre-paid with this company to pick up at Logan Airport. However when landed the driver was no where to be found, called me on my cell, I could not understand anything he was saying as he spoke broken English or no English language at all. I kept on telling him I don't understand what you are saying, where are you located? He just kept yelling at me and I would hang up trying to look for him, he kept calling and verbally abusing me by yelling and screaming at me the entire time. Finally we just took a taxi service that was right there outside baggage claim and I told him over the phone to cancel this service. Also this company charged me double $106.00 vs $60.00 taking a regular taxi cab - check out their other YELP reviews - they are a horrible company. I filed a dispute with my credit card company and I did not get a refund. This company should be held accountable for their actions and refund my money.

  • Initial Complaint

    Date:11/21/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    THEY WERE CONTRACTED TO PICK UP MY GUEST ( I HAVE CONFIRMATION IN MY EMAIL AND ONE PRINTED FROM THEM ) AS WELL AS A RECEIPT FOR PAYMENT AND THE LAST MINUTE UBER WE HAD TO GET BECAUSE THEY NEVER SHOWED UP!!! SHE HAD A FLIGHT TO CATCH AND WE CALLED 4 TIMES WITH NO RESPONSE ( AS OF YET MIND YOU) I INDEED WANT THE MONEY BACK AND THE MONEY WE DISHED OUT FOR UBER!!!!!

  • Initial Complaint

    Date:07/30/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I. Reserved a cab from Logan airport to 15 ******** ********* ** ***** for $80 for my father after an international flight and there no cab arrived at the airport for after waiting for at least 30 minutes. I called the company and there was no resolution and stated he would refund us next business day and did not do this.

  • Initial Complaint

    Date:04/19/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The business called me briefly on 4/29 and while I have heard from them, there has been no resolution. I explained the issues again to them and that the only resolution is a partial or full refund. rous emails (see attachments), it was still incorrect. The company is not owning up to anything or providing a partial or full reimbursement to cover the extreme stress, discomfort, and unsafe conditions.

    Business Response

    Date: 05/03/2023

    To whom it may concern,

    I appreciate the Better Business Bureau for mediating this issue between LEG Car Service and ********************************** 

    We have come to an agreement where LEG Car Service will issue a partial refund of $300 to ********************************* and a sincere apology for any inconvenience she may have had in the process.

    Thank you very much!

    *************************, Manager

Logan Airport Cabs is NOT a BBB Accredited Business.

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