Reviews

Review Details

• Review fromLaurie S

  Date: 05/28/2025

  1 star
  I wish I had seen this before I wasted my time with the pictures and emails. My bike was locked with BOTH a Kryptonite cable and the pricey chain, both of which were completely cut. I interrupted the thief and thankfully have the bike. They refused the guarantee on their products calling it an incident of malicious intent which they dont cover. They dont answer the phone.

• Review fromNicholas S

  Date: 06/10/2024

  1 star
  Stay away from Kryptonite locks. Sure they might work well (the more expensive one's) at keeping your stuff secure, but if you have a problem with one good luck getting any help from them. I bought their New York Faghetaboutit disk lock with chain for my son's dirt bike. It's kept inside an attached garage, but his last bike was stolen so I wanted an extra layer of security. Bought it for Christmas 6 months ago. The lock has never left the garage and has only been locked/unlocked about a dozen times. Went to unlock it the last time and the key will only turn 3/4 of the way instead of all the way around to unlock. Tried all 3 keys (2 of which I've never even used outside of making sure they worked when I got the lock) and none of them will open the lock. Tried many times, probably spent a couple hours overall trying to get it unlocked. If this was the only issue I'd understand, anything can have problems. My issue is with Kryptonite and their non-existent customer service. It has you go on their site and fill out a support ticket, as well as give your key #, and send pictures of the lock with an explanation of the problem your having. Did that and got an email with my ticket number. Since then I haven't heard a single word back from them, despite leaving several more messages. So now I have to cut a $150 lock because it's summer and my son wants to ride his dirt bike. So I'm sure if they do finally get in touch with me (which is probably unlikely) they're not going to do anything for me after I cut it. There's plenty of other good locks out there from companies that actually have custom service. I recommend buying from one of them and avoiding Kryptonite. As you can see the rest of the reviews on here aren't any better than mine.

• Review fromKay B

  Date: 04/17/2023

  1 star
  Sent multiple emails with absolutely no response I blew up all their social media pages and left messages on all platforms while in the process found this page which has the Kryptonite phone number which is all I wanted to contact them to fix my lock that's missing a s**** You cannot get a hold of anyone in customer service through the email which is absolute BS poor customer service. I want to use my bike immediately and I can't because no one can get back to me in a timely fashion through the email and the only way I was able to get a hold of anyone was to get on the BBB website so I could write a poor review so thank you for that BBB. I was able to get a hold of the actual company and the woman on the phone told me that she could send me a s**** but unfortunately she can't send me the tool I need to put the s**** back into my lock to make the lock fully functional again which is absolutely aggravating and makes no sense to me. Apparently only the factory carries that and for some reason they can't get me the tool from the factory. That needs to change everything should be available to your customers in order to fix their lock or give them a new one in exchange if it's still under warranty like mine is which I was not given the option

• Review fromValeri D

  Date: 11/19/2022

  1 star
  What a joke of a company. Horrible customer service. No response to warranty claims without long delays. *********************** should get their good name off of these locks. Would NEVER buy another lock from this company because of how they jerk warrantied customers around.

• Review fromTolga S

  Date: 08/29/2022

  1 star
  They charged the cost for duplicating the spare key the day after my order, but since two months they didn't ship my order