Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/23/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 12th, 2023 *** from Luxury Masonry & Roofing came by my hose and my neightbor's house and quoted me a sum of $1700. dollars to repair my bulkhead. He looked at it and stated that I did not need a new one just a touch up of cement and linoleum paint. Although I felt that the price was high I asked him if he would take it in installments and he said he doesn't do that. He also did not give a a receipt of the estimate. The next fday he was at my house doing the work and I did not even have a chance to tell him to forget it because they had alredy started, still I had no receipt. He lowered the price to $1600 dollars and still with no receipt tlling me I would get a receipt once I paid them which I have never heard of. Also when I found out that he charged me extremely too much, I told him and he started complaining about how he has all this overhead etc. I paid him the $1600 dollars as he hunted me down for it the next day after he completed the work. Within 1 hour, he had cashed my check for $1600.00 and I still to this day have not gotten a receipt from him even after he took my email address and stated that he would send it. I have called him twice and have emailed him 3 timesto get a receipt. 3 weeks later I have not gotten a receipt nor has he even reached out to me to answwer my emails. The work that he did was worth nothing more than $600.00. I would like a refund of $1,000 dollars back to me. espcially since he has over charged me and also to as I am hunting this man down just for a detailed receipt to show his work, which was nothing more than cement on the front of my bulkhead and painting over the bulkhead. He has done the same thing to my neighbors. I think he cheated me especially snce I am a woman and he see's that I was living alone. I an appalled at how this man does business. I am willing to relinquish $600.00 but I would like a refund of the $1,000 since he has overcharged me in comparison to other companies that inspected his work.

  Customer Answer

  Date: 06/04/2023

  I have not heard from the business in response to my complaint. I have sent numerous emails with no response from this company. Please see copy of emails below:

  From: ***************************** <*************************>
  Sent: Wednesday, May 17, 2023 3:21 PM
  To: ******************************
  Cc: ***************************** <*************************>
  Subject: FW: AGAIN, AND THIRD REQUEST IN REAGRDS TO MY REQUEST FOR RECEIPT FOR MY PAYMENT TO YOU OF $1600.00 PER BBB INSTRUCTIONS
  Importance: High
  
  Hello;
  
  Again This is the third time I am requesting that you send me my receipt for the payment by check that I gave you
  in the amount of $1600 dollars on Friday May 12th, 2023. As instructed by the Better Business Bureau I am now to file a complaint
  on your business.
  
  If I do not receive a receipt for payment by Friday May 19th,, I will be filing a formal complaint to the Attorney generals Office and
  the BBB offices against your Company. I called you on the phone and again you have lied to me about sending me a receipt, which
  I have not gotten again to this day.
  
  You cashed my check in just one hour after I gave it to you , but you fail to send me a receipt for the payment I gave you!!
  This shows me that you are not a good company to do business with and I will in deed file a complaint against you.
  
  Sincerely,
  *****************************
  
  From: ***************************** <*************************>
  Sent: Sunday, May 14, 2023 7:35 AM
  To: ******************************
  Cc: ***************************** <*************************>
  Subject: AGAIN, IN REAGRDS TO MY REQUEST FOR RECEIPT FOR MY PAYMENT TO YOU OF $1600.00 PER BBB INSTRUCTIONS
  Importance: High
  
  Good Morning;
  
  I contacted the BBB and I am writing to you again per instructions from the Better Business Bureau in
  regards to your promise of sending me an invoice receipt for my payment in the amount of $1600 dollars
  that I gave to you on Friday May 11th, 2023 that you already cashed per my Bank notification of such for the
  bulkhead repair but I have not gotten an invoice!
  
  You took my email address and stated that you would send me an invoice and assured me that you would be sending me a
  receipt for payment via email on Friday, which again I did not receive as of this email.This is my second email to you.
  
  I need that receipt for my records and would appreciate it if you would keep to your word by sending me the
  receipt for my check payment to you via email to the mail address below:
  
  Again my email address is a follows:
  *************************.
  
  If you do not nor will not send the receipt then I can only assume that you are not a person of your words
  nor do you do business with customers honestly and will file a complaint.
  
  Sincerely,
  ***************************;  - *******************************
  
  CC: Better Business Bureau
  
  
  
  
  From: ***************************** <*************************>
  Sent: Saturday, May 13, 2023 8:06 AM
  To: ******************************** <******************************>
  Cc: ***************************** *************************** <*************************>
  Subject: IN REGARDS TO MY REQUEST FOR RECEIPT FOR MY PAYMENT TO YOU OF $1600.00
  Importance: High
  
  Good Morning;
  
  I am writing to you in regards to your promise of sending me an invoice receipt
  for my payment that I gave to you on Friday May 11th, 2023 for the bulkhead repair,
  in the amount of $1600 dollars, that you already cashed per my Bank notification of such.
  
  You took my email address and assured me that you would be sending me a
  receipt for payment via email yesterday which I did not receive as of this email.
  
  I need that receipt for my records and would appreciate it if you would keep to your word
  to send the receipt via email to this email address.
  
  Again my email address is a follows:
  *************************.
  
  If you do not nor will not send the receipt then I can only assume that you are not a person of your words.
  
  Sincerely,
  *****************************
  ************************************;