Complaints

This profile includes complaints for Can't Stop Moving, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Can't Stop Moving, LLC has 3 locations, listed below.

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  Can't Stop Moving, LLC

  28 Draper Ln Canton, MA 02021-1693

  
• 

  Can't Stop Moving, LLC

  153 Chace Ave Providence, RI 02906-2906

  
• 

  Can't Stop Moving, LLC

  4044 23rd Ave W Seattle, WA 98199-1209

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During a move on June 24, a local moving crew from Can't Stop Moving did significant damage to the structure of my apartment. At the time, the damage was not acknowledged. I was unaware of the damage until payment, including tip, was already completed. After the move was completed, I saw the damage and asked the moving crew about it. They claimed to have thought it was not significant. My landlord subsequently charged me $525 to repair the damages. I presented the **** to the moving company and asked for compensation. They have made no response. The damage was a large crack in a wall made by hitting the wall with a piece of furniture. In initial communications after the event, the movers admitted the mistake and apologized. But since being presented with the ****, there has been no response. Having tipped $200 on top of $1,961 for the overall charge at the completion of the move (before knowing about the damage), I would expect that the company would find it reasonable to refund the tip amount, at the very minimum. I would prefer being refunded the full amount that I was charged by my landlord, if possible. Had the moving crew acknowledged the damages at the time, I absolutely would have not given this tip.

  

  Business Response

  Date: 08/01/2022

  We were aware of the customers complaint and have remedied the issue with payment as requested mailed out via check. Unfortunately we were delayed in our communications resulting in the complaint being filed, but we do take responsibility for the issue and as such will ensure it is remedied.

  Customer Answer

  Date: 08/02/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *************************

  Customer Answer

  Date: 10/18/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

   

  I am writing to follow up about complaint #******** which I filed in July.  Immediately following the complaint, the business (a moving company) contacted me to let me know that they would mail a check to compensate for the damage caused during my move in June.  I waited for the check to arrive and it never did.  When I contacted the company, they indicated that the check had been sent to the wrong address.  I asked if another check would be mailed, but never received a response to this question.  At this point, I have sent multiple emails to the company without response and still have not received the check to compensate for the damages.  Should I open a new complaint or will this message suffice to reopen the old complaint?  The parameters of the complaint are the same.
  Thanks,
  *******

  

  Business Response

  Date: 02/28/2023

  Hello,
  
  We are writing in response to the complaint levied against us. We did in fact admit fault in this situation, and on 3 separate occasions have tried to send payment to this customer.
  
  We will be making one final attempt to send the check out within the next couple of days, however we have the correct address, and the repayment was verified as being sent to the right home.
  
  Again we are admitting the fault here, it was an unfortunate accident, and we have always and still do intend to make this right.
  
  ***************************
  CSM