Restaurants
Dunkin'Headquarters
This business is NOT BBB Accredited.
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Complaints
This profile includes complaints for Dunkin''s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 471 total complaints in the last 3 years.
- 204 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/10/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a iced coffee at 7:17 a.m on 4/21/25. When I opened the straw it felt grainy and discolored with dark spots on the orange straw. I parked, went inside and requested another straw. While driving away I opened the straw, placed it in my drink and began drinking it. There were grainy particles coming through the straw. Further inspection I observed the second straw was also discolored, grainy and there were clearly dark particles on the inside of the straw. My concern is there is an issue either at the facility where the straws were manufactured or with the product itself. I have made several attempts to reach someone through the customer service line as well as online with no luck.Business Response
Date: 05/15/2025
The ************** Guest Support team emailed this guest on 5/15/25 requesting additional information to address their concerns.Initial Complaint
Date:05/09/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
I was not asked for more information. I received an email stating the owner of the business would contact me. The problem is, this shows my complaint was not even read, as I had stated I already was contacted by the owner and their response provided no resolution and showed they did not properly read my complaint. I requested to speak to a member of management of the customer care team and it seems like this keeps getting ignored and I keep receiving pre-made template responses that do not address my complaint.
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*****
e department about my issue. I will leave out other information such as the date I recently went to the location and such as they already have all this information from me.Business Response
Date: 05/15/2025
The ************** Guest Support team emailed this guest on 5/15/25 requesting additional information to address their concerns.Business Response
Date: 05/22/2025
The ************** Guest Support team updated the guest's case and provided the feedback to the appropriate teams on 5/22/25.Initial Complaint
Date:05/07/2025
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
******** ****g of the order. I then placed an online claim for the situation asking for a refund. I recieved a prompt response from someone named ****. They informed me that the only way to process the refund is in store and not through the app. Due to me living hours away this was out of the question. He then asked if I would accept a gift card to which I replied yes. It has now been 3 weeks since the order was placed and 2 weeks since I accepted the giftcard. I have sent 4 follow up emails including a follow up claim. I have heard nothing. At this point, Dunkin Donuts has robbed me.Business Response
Date: 05/08/2025
The ************** Loyalty Support team contacted this guest on 5/8/25 and was able to address their concerns.Initial Complaint
Date:04/30/2025
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.] IT IS LIKE A FORM LETTER, DUNKIN' DOES NOT TAKE CONSTRUCTIVE CRITICISM
THEY SHOULD GIVE ME POINTS, IT COSTS THEM NOTHING
*** ********
************
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,***
Business Response
Date: 05/06/2025
The ************** Guest Support team contacted this guest on 5/625 and was able to address their concerns.Business Response
Date: 05/06/2025
The ************** Guest Support team contacted this guest on 5/625 and was able to address their concerns.Business Response
Date: 05/06/2025
The ************** Guest Support team contacted this guest on 5/625 and was able to address their concerns.Business Response
Date: 05/06/2025
The ************** Guest Support team contacted this guest on 5/625 and was able to address their concerns.Business Response
Date: 05/06/2025
The ************** Guest Support team contacted this guest on 5/625 and was able to address their concerns.Business Response
Date: 05/08/2025
The ************** Guest Support team updated the guest's case and provided the feedback to the appropriate teams on 5/8/25.Initial Complaint
Date:04/27/2025
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that their refund of the $10.33 does satisfy my issues in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
**** ********saction. The other employee continued with the other customer. The employee that received my order did not inform me that the transaction was finished nor provided the receipt. I requested the receipt. This was not the experience that I have had at other area Dunkin Donuts. It was dysfunctional. I was unable to understand them. I felt I had to repeatedly say, "So if I understood you correctly...What I think you I heard you say....This is what I would like..." I spent most of the transaction correcting rather than a simple transaction. For example, I felt it should have gone as here is my order, pay, and enjoy my breakfast. It should have been that simple. It wasn't. I would like my meal refunded. I paid $10.33. Receipt Information: Date 04/19/2025 Transaction: A000041317450527906658 Location: Dunkin Donuts in the ****************************************** Employee: BMG ****** **** another employee Terminal ID: 4143 Thank you for your review. **** ********Business Response
Date: 04/29/2025
The ************** Guest Support team emailed this guest on 4/29/25 requesting additional information to address their concerns.Initial Complaint
Date:04/24/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The Dunkin staff at ********************************************************* needs to be completely fired and people with basic manners and politeness need to be hired. There are dozens and dozens of 1 star reviews of this location indicating I am not alone in the manner. Not only have I've been treated rudely, my own significant other has been treated rudely and her friends have been as well when they went there. How come when I go into ********* I receive nothing but kindness, and a total opposite at Dunkin? Corporate should investigate this because clearly they are not hiring people that reflect Dunkin's values.Business Response
Date: 04/25/2025
The ************** Loyalty Support team contacted this guest on 4/25/25 and was able to address their concerns.Initial Complaint
Date:04/17/2025
Type:Sales and Advertising IssuesStatus:UnresolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.] No one called me. or emailed me. This is blatant lie.
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,****
Customer Answer
Date: 04/30/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as ************************************************ is continually Lying. They have never reached out by email or phone. And I am happy to do a screen share to showcase this. Sounds like I'm dealing with an illegal corporation. They are lying to you and to me. This is ridiculous.
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,****
Business Response
Date: 04/24/2025
The ************** Guest Support team contacted this guest on 4/24/25 and was able to address their concerns.Business Response
Date: 04/29/2025
The ************** Guest Support team emailed this guest on 4/29/25 requesting additional information to address their concerns.Initial Complaint
Date:04/14/2025
Type:Product IssuesStatus:UnresolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
The woman who contacted me ***** is the same person my coworker had trouble with. I work for a gas company. The Dunkin' Donuts happens to be across the parking lot from us. I just found out my coworker had trouble with her card and ***** didn't do anything for her and neither did the toll free number. I do not wish to talk to this person by the name of *****. Furthermore I called the toll free number and got nowhere. They argued and argued and argued with me when I in fact and do have $12.39 left on my card. And a perfect world they were just mail me a new card with that value but they argue with me that it's not on there. And it is because that was my balance and I did not touch it. Better Business Bureau can you get in touch with someone else with Dunkin' donuts please and have them contact me. Thank you
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*****
Business Response
Date: 04/17/2025
The ************** Loyalty Support team emailed this guest on 4/17/25 requesting to speak about their concerns.Business Response
Date: 04/24/2025
The ************** Loyalty Support team emailed this guest on 4/17/25 requesting to speak about their concerns.Customer Answer
Date: 04/30/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
Several of my coworkers have Better Business Bureau complaints against Dunkin' Donuts because we work next door. It's always the same response they email and they want a response and then you respond and they don't respond back with the solution. This is been going on for years and it's something for the Attorney General to look at. Nobody contacted me on April 17th 2025. I did receive an email telling me somebody would be calling me shortly and nobody contacted me. It's the same old story. Again please help me get my $13 credited back to my gift card. Thank you
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*****
Initial Complaint
Date:04/13/2025
Type:Sales and Advertising IssuesStatus:UnresolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[The issue wasnt addressed or points added just said passed to the appropriate team. Not sure how a business responds to BBB like that without addressing the issue.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*******
d a bad experience and I passed it along to the store and I replied asking what he was doing? I said I didnt have a bad experience I asked for points to be added to my account so your not wasting a stores time and sent a false complaint because I didnt say I had a bad experience. Then I tried again and ******* said I sent to the store and I replied how can you send it to the store when its down for remodeling in ****** and the receipts are for more than one place. At this point Im disgusted how rude and the refusal to help and the inability to understand and help. At this point Im starting to realize Im giving a lot of money to the wrong business. Due to the lack of customer service Im slowly moving away from being a customer. Not to mention how many times I contacted and would get a survey so they closed out things without responding. I have over 40 emails and its sad this wasnt handled. Below shows theres so many emails. I understand I need to use the app goingBusiness Response
Date: 04/17/2025
The ************** Loyalty Support team updated the guest's case and provided the feedback to the appropriate teams on 4/17/25.Business Response
Date: 04/24/2025
The ************** Loyalty Support team contacted this guest on 4/2/25 and was able to address their concerns.Customer Answer
Date: 04/28/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[they said someone reached out on 4/2 and addressed my concern is not a true statement. This was filed on 4/13. I asked for the points to be added to my account which hasnt happened. I was spending SO much money at dunkin and Ive actually stopped going because of this. Again this is not addressed and the points were not added and while I filed a complaint on 4/13 Im still missing like 300 points
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*******
Business Response
Date: 05/08/2025
The ************** Loyalty Support team updated the guest's case and provided the feedback to the appropriate teams on 5/6/25.Customer Answer
Date: 05/12/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[The issue isnt being addressed. I asked them to add the points to my account. That has not taken place. Its simple Dunkin customer service goes into my account and adds the points then Ill be able. First they said it was addressed and it wasnt. Then passed along. Why is anyone responding to BBB without addressing and handling the issue themself. This makes no sense.
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*******
Initial Complaint
Date:04/13/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered and this place did not have any of the items I ordered. I was told I have to get my refund from the app since I ordered through the dunkin app. I contacted through the app and was provided with a case number then told they would give my info to the store. I never got an answer or refund and now I'm being ignored.Business Response
Date: 04/15/2025
The ************** Loyalty Support team reached out to this guest by email on 4/15/25 resolving their issue.
Dunkin' is NOT a BBB Accredited Business.
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