We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Beer and Ale

Tree House Brewing Co.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Beer and Ale.

Complaints

This profile includes complaints for Tree House Brewing Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Tree House Brewing Co. has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/30/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      - Purchased 4 cans of their "Peppermint Mocha Latte" ($20) on 12/22/2024 - Returned to CT and product was tasted by 4 different people; NO peppermint flavor present - Emailed Tree House customer support with pictures of can and use by date - Staff member (*****) replied stating leadership hasn't received any complaints - Staff member (*****) did not offer to replace, refund or compensate in any way - Staff member did not acknowledge my concern and then stopped responding to my emails - Tree House Customer Support has a phone number, but they do not answer the phone.- Tree House Customer Support is by email only

      Business Response

      Date: 01/06/2025

      Thank you for bringing this matter to our attention. We appreciate the opportunity to address Mr. E***** concerns regarding his purchase of our "Peppermint Mocha Latte" on 12/22/2024.

      Upon receiving the customer's email, our team promptly reviewed his concerns and corresponded with him directly. While we initially did not identify a broader issue with the product, we acknowledged his experience and processed a full refund of $20 to resolve the matter.

      We regret any frustration caused during the communication process and have since reiterated the importance of thorough and timely responses with our customer support team to prevent similar experiences in the future.

      It is our goal to ensure every customer has a positive interaction with Tree House Brewing Company. We believe this matter has been resolved to Mr. F******* satisfaction with the refund issued.


      If you have any additional questions or require further documentation, please feel free to contact us.

      Sincerely,
      ****

    Tree House Brewing Co. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.