Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am urgently writing to address errors on my credit report due to the disclosure of my personal information to credit bureaus, causing significant financial and emotional distress.Under 15 USC 1681 Section 602, I have the right to financial privacy and expect my information to be kept confidential.Additionally, according to 15 USC 1681 Section 604(a)(2), a consumer reporting agency cannot disclose account details without my explicit consent, which I have not given.The discrepancies related to PATRIOT AMBULANCE INC. have adversely affected my financial standing and need immediate correction.Moreover, adherence to 15 USC 1666(b) is crucial, as it prohibits creditors from treating credit card payments as late under specific conditions.For your reference, here are my account details:Account Number: **********I request a thorough review of my account, prompt correction of the credit report inaccuracies, and strict compliance with federal laws governing my information.Failure to address these concerns promptly may result in legal action. I appreciate your immediate attention to this matter.Sincerely,*****************

  Business Response

  Date: 07/03/2024

  He received the check from his insurance for the service that we provided. I personally tried to contact him 4 times regarding the balance & he never responded. This will not be removed from his credit report until we receive payment in full. 

• Initial Complaint

  Date:03/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a illness, used a ambulance service, this was during Covid. They never sent me a bill and when I contacted them they said they sent it to the address where they picked me up from which that is not my address! So I never got the bill! It went to collections and has ruined my credit! I called the ambulance service to give them my insurance to bill the insurance and the service basically told me to s**** off that it was 3 years ago and to pay my bills and I cant do anything about it! I was dumbfounded by this reaction when I called and tried to give them my insurance!

  Business Response

  Date: 03/27/2024

  Good afternoon,

  This was billed to his insurance company (MassHealth) on 6/26/20. ********** denied the claim due to this being a non covered charge. An invoice was then sent out to the patient on 9/8/2020 & that came back as returned mail. The only other address we have on file is the pick up address. I contacted the patient on 9/17/2020 regarding his address & to check if he had another insurance at the time & he told me to get screwed. The notes from his account are attached. 

   

  Customer Answer

  Date: 03/27/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ****

   
  ok and when I called my insurance to figure this out they said I had coverage so clearly your company has the wrong insurance and doesnt want to do their job because your unprofessional attitude and fix my insurance with the right insurance! Fix it!

   

   

• Initial Complaint

  Date:06/15/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/9, I received a letter from Patriot Ambulance stating that they submitted a $3K bill to my insurance for an ambulance trip I never took. On 5/28 my CO2 detector went off. The fire department came to check my CO2 levels and they were fine. They left. I never took an ambulance to the hospital. The paramedic who came said I wouldn't be billed. My insurance company said that the invoice states I took a trip in the ambulance when I didn't. Fortunately, the police were there and an incident report was written. Officer ******** said in incident report 23-88470 that I refused the ambulance. Officer ******* confirmed that that is what the incident report says. I sent emails to Patriot Ambulance. I didn't receive an email back. I told my insurance. I left a voicemail for the manager at Patriot Ambulance with my insurance company on the line. Today, I received a phone call from a representative at Patriot Ambulance threatening me for payment, threatening that my bill will go to collections, and accusing me of not being responsive before proceeding to hang up on me. I sent an email just now stating that I'm not okay with the way I spoken to. They wanted to know if I received anything from my insurance company and I haven't. I'm planning on sending a copy of the incident report to my insurance as proof.

  Customer Answer

  Date: 06/26/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

  The owner sent me an email apologizing and he said to consider my account closed, that they won't charge me for the non-transport.

  
  Regards,
  
  *****************