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Business Profile

Fingerprinting

Fingermetrics

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fingerprinting.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/26/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had an appointment scheduled for 9:00 a.m. EST on Thursday, March 21, 2024 to get my finger prints completed for my License To Carry (LTC) for ******, ** police department. When I arrived, there was a hand written note stating that the company has been closed since Wednesday, March 20, 2024 and will be closed all day on Thursday, March 21, 2024. The note also stated that we shouldve received appointments that were rescheduled. I received not a phone call, email, or text that my appointment was rescheduled. I paid $20.00 for an Uber to go over to the business for nothing and also took time away from work. I want my money back so that I will use another finger printing vendor. I also emailed the company requesting a refund as how can I trust to take time off again and encounter another hand written note.

    Customer Answer

    Date: 04/06/2024

    The business emailed me on 3/28/2024 requesting me to cancel the dispute I filed with my credit card company ************** I called *********** on March 31, ************************************* to cancel the dispute for the charge. *********** advised me that the company did not respond to their message regarding the charge dispute. Also, *********** advised me not to cancel the dispute as at times, companies request customers to cancel disputes and then dont refund the money back. The company has until June 24, 2024 to respond to ***********. 

Fingermetrics is NOT a BBB Accredited Business.

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